Get up to 14% of your purchase back when you shop with ContactsDirect Join TopCashback Free

ContactsDirect Reviews

Reviews and experiences from TopCashback members who have shopped with ContactsDirect. Log in to review

ContactsDirect Reviews
	Declined Claim Like everyone else, contactsdirect declined my claim. Definitely don't trust this seller with accurate tracking.
	micahbrubin \| Feb 24, 2026 Report Abuse
	Hi there, We're really sorry to hear about your experience — we completely understand how frustrating it is when your Cash Back doesn't track or is declined. Cash Back tracking depends on several factors, including how the order is placed and how the retailer reports it back to us. Things like using coupon codes not listed on our site, having items already in your cart before clicking through, or browser settings (such as cookies being disabled or not cleared) can sometimes interfere with tracking. That said, we’d be more than happy to take a closer look at your claim. Please reach out to us at uscustomercare@topcashback.com with your order details, and our team will review this for you. We appreciate you bringing this to our attention and hope we can help resolve this for you. Best, Erica TopCashback
	Contactsdirect did not pay cashback, no reply to missing cashback claim No cashback, no communication. I did everything right, clicked through the link, and did not use any coupon other than what's posted on topcashback
	sumeetgu \| Feb 21, 2026 Report Abuse
	Hi there, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your account, we can see that your Cash Back has successfully tracked and progressed on our end. That said, we understand your concerns around communication and want to make sure everything was clear throughout the process. If there was a specific point where things felt unclear or frustrating, we’d really appreciate you reaching out to us at uscustomercare@topcashback.com so we can better understand what happened and improve our member experience. Thank you again for your feedback — it truly helps us do better. Best, Erica TopCashback
	Denied cash back with no solutions I'm not a novice to using tcb, and while my other shopping transactions only rarely have hiccups, I was denied cashback on my large order for contacts. Of course, I made sure to turn off adblock, only use approved discount codes, and making my purchase promptly without clicking around. If I had known, I wouldn't have bought it through this retailer for tcb, and I would've just saved my money through buying directly from Costco. Really disappointed.
	kimberlytly \| Sep 10, 2025 Report Abuse
	compromise Contacts direct didn't "track" the purchase, but was graciously offered a compromise from top cash back. so its okay
	manduboyi \| Apr 07, 2025 Report Abuse
	Cash back denied As others have said, I made a purchase with Contacts Direct and was denied by the merchant for cash back. I did everything according to Hoyle as I have used TopCashBack many times before. The rough part was it was a 22% cash back day which is the sole reason I made the rather large purchase with them. Try a different company that won't bait and switch you.
	Kippersocool \| Mar 13, 2025 Report Abuse
	Denied… Like many others claim was denied. Used their codes, went through the steps I was told but cashback was denied by merchant. Beware of contacts direct.
	asm0189 \| Feb 14, 2025 Report Abuse
	I didn't get the cash back Lodged a claim with TCB but that didn't help either. Lost over $100! I will not buy from them again.
	ofstofst \| Feb 13, 2025 Report Abuse
	no cash back I did not receive cash back.
	graceduarte \| Feb 12, 2025 Report Abuse
	sneaky merchant they will draw you in with high cashback % and then deny the claim later when you are past the return window
	topcahhgh \| Jan 16, 2025 Report Abuse
	EHRGDS ContactsDirect CUSTOMER SERVICE +1 (805)- 41O 56OO ContactsDirect PHONE NUMBER +1 (805)- 41O 56OOmerges only under influence of Zoroastrianism, in which the Devil is conceived as the principle of evil, with a hosts of demons, in battle with the holy entities (Am?ša Sp??ta) created by Ahura Mazda (principle of good).[18][17]
	Member1141177389200 \| Nov 14, 2024 Report Abuse
	Do not recommend and no help from topcashback Long time user here. Did everything right and escalated the claim. Missed out on over $100.
	Daveheng \| Oct 23, 2024 Report Abuse
	As others stated you'll never get the cash back. It might seem like a huge savings but the purchase never gets tracked and the claim will get denied.
	zoliff \| Oct 22, 2024 Report Abuse
	Never Receive Cashback Twice now I’ve experienced a denied claim over a span of two years. Not worth the time… Yes I had followed all the several rules they utilized to deny my cash back.
	Member1138732100640 \| Oct 14, 2024 Report Abuse
	Easy transaction Easy transaction with contacts direct. Was tracked without an issue and payment issued a few weeks later. Would buy from them again.
	kirstenx25 \| Aug 12, 2024 Report Abuse
	Zero Cashback I always follow cashback protocols to the letter, and my last four orders with this merchant have not tracked and were subsequently denied when a claim was filed.
	incognito888 \| Jul 22, 2024 Report Abuse
	Horrible merchant I have 3 claims where I used the coupon on the cashback portal and one where I didn't use any portal. All my claims didn't track and were denied. I literally didn't click anywhere after clicking the link on this portal. They offer such a high cashback because they literally never have to pay the customer for it.
	asthasud \| Feb 13, 2023 Report Abuse
	Excellent to deal with! Free return of unopened boxes usually able to trade for new prescription. Need approval first.
	Bizz \| Jul 13, 2018 Report Abuse
	came as expected
	huynhht2 \| Jul 16, 2017 Report Abuse

Navigation

Cash Back

Reviews