TopCashback FAQs and Help

While we try our best to ensure your TopCashback experience is trouble-free, we are always here to help if you encounter any problems earning cashback. If you need support regarding your account or membership, cashback tracking or claims, or are having problems with anything else, you can use the search box or browse the help topics below.

How can we help you?

Frequently asked questions

How does TopCashback work?
Why did my purchase not track?
Why has my cashback not reached payable yet?
How do I make sure that my purchases track?
My transaction has been declined
How do I request payout?
I cannot login to my account
How do members earn over $400 a year in cash back?

TopCashback Questions and Help

I have a question about a merchant on the site
My transaction isn't showing on my 'Earnings' page as it should be
I have a question about a Missing Cashback Claim that I have already submitted
I have a question about a Payout to withdraw my cashback
I haven't received my cashback yet
I have a question about my TopCashback Account
I have a technical question about the TopCashback Website
I have a question about member referrals
I have a question about cashback tracking
Business support

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "