Sears.com Reviews and Feedback
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Sears.com Reviews

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TopCashback members aren’t shy to share their appreciation for Sears, the longtime department store that’s dedicated to bringing satisfaction to customers. The online experience is considered “amazing,” “reliable” and downright “smooth”. Several shoppers say that shipping is fast, and that Sears always delivers in deals and discounts. “I completely love Sears and all the programs they have to help people save money,” reads one Sears review. “They have cash back and Shop Your Way [reward points].”

Speaking of cash back, our members are thrilled to use TopCashback when shopping at Sears. You’re just a few “simple clicks away to earn free money on purchases you already will make,” one user writes. And we can’t disagree!

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Sears.com Reviews
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ALWAYS pays out, but payouts have been quite low as of late...
  shojus | Oct 14, 2017 Report Abuse
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The cash back took a very long time to become payable. It was "confirmed" in 9 weeks, but took another four weeks to become payable. Not a deal breaker, but it was hard to wait as it was a large cashback amount!
  kelsire | Jun 14, 2017 Report Abuse
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Convenient to order online for store pickup
  peterlo80 | Jun 04, 2017 Report Abuse
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I would like higher cashbacks
  achistef | May 27, 2017 Report Abuse
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takes a little long but they show pending really quick
  ellomo03 | Mar 07, 2017 Report Abuse
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Believe me, I am grateful for every dollar I can get back. Sears seems to pay more slowly than some others though. Just don't count on your cash back for awhile.
  MarcyL | Nov 15, 2016 Report Abuse
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got the cash
  kistler619 | Aug 29, 2016 Report Abuse
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Given the bankruptcy issues, Sears has not been timely with the cashback rewards.
  afeigenbaum | Jan 19, 2019 Report Abuse
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percentages have dropped significantly, but they still pay quickly!
  shojus | May 27, 2017 Report Abuse
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After my purchase the cashback track disappeared from my account. I submitted a missing cashback offer claim and it showed back up. Now 3 months later, it is finally showing payable but for 6 cents instead of the $3.50 I was supposed to get :( I know its not TopCashBack's fault because all of my other claims have been handled with no problems whatsoever, but I would NOT buy from Sears again!
  MommyLoveMedia | Jan 02, 2014 Report Abuse
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took forever for my cashback to show
  Cujo123 | Jan 29, 2019 Report Abuse
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Actual pick up time longer than 5 min, the guy working there stopped the timer and changed the status to "complete" while I'm still waiting for him to come down from the elevator.
  zhangsquall | Oct 05, 2016 Report Abuse
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It doesn't track. Topcashback doesn't seem to want to help. I have been waiting for them to respond to the missing cash back claim. No use. What's the point of using sears if it doesn't work.
  heon01 | Feb 20, 2016 Report Abuse
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So slow, Kmart way better
  | Feb 27, 2014 Report Abuse
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They don't even deserve 1 star...they should go bankrupt!
  dpctech | Jul 12, 2019 Report Abuse
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Not really happy with Sears. I placed my order through TopCash (which did a great job.) However, Sears did not. I asked for in-store pickup. I was told to go to an isolated hallway. No one was there. There was a computer screen. I needed to enter my info into that computer. Remember, this is my first (and last) time doing this at Sears and there is no one around to guide me. Then a message appears telling me someone will be right out with my order. Someone did come out within the prescribed amount of time and handed me a bag. He was gone before I had a chance to look inside. I just wanted to get out of there. My bad. I had bought two shirts for someone for Christmas. One of them was the wrong size. Way to go, Sears! You made me look like a fool
  JackieCarroll | Mar 21, 2019 Report Abuse
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Sears not paying cashback due
  bria1n | Feb 12, 2019 Report Abuse
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Sears not paying cashback due
  bria1n | Feb 12, 2019 Report Abuse
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0 if I could ... they offered 10% cash back so I bought a mower that cost more from them. Then they denied the cash back.
  MichelleD0319 | Feb 08, 2019 Report Abuse
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No cashback, lost around 90$ in cashback. Bought a washer dryer bundle and then it collapsed. Grrr.. not good sears
  pureboy | Jan 27, 2019 Report Abuse
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Cancelled my cashback -- Don't this retailer to pay
  jspittman | Jan 25, 2019 Report Abuse
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I've lost out on more than $200 of cashback payments from Sears, who have shirked their responsibility to pay. Why even offer anything on this site when you don't intend to pay???
  woohoo | Jan 23, 2019 Report Abuse
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no money back
  donellisor | Jan 20, 2019 Report Abuse
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Holding my money due to bankruptcy. Very unhappy.
  ariacollections | Nov 03, 2018 Report Abuse
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Have not received by last 3 cash back payments
  blaineluke | Oct 03, 2018 Report Abuse
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