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Marriott International Reviews

Reviews and experiences from TopCashback members who have shopped with Marriott International. Log in to review

Marriott International Reviews
	Continues to work well Thousands paid through the years. 95% track correctly. No concerns
	fischchr \| Oct 29, 2025 Report Abuse
	Avoid Marriot and don't book directly with them The transaction was made in July 2024, and the checkout from the hotel was in August 2024. As of today, October 2025, the cashback is still pending. I opened a support ticket and have been waiting for Marriott’s reply for 4 months.
	jotraveler \| Oct 16, 2025 Report Abuse
	Marriott + TopCashback = Scam Never works with Marriott, and I want to know why!
	Member726863616428 \| Sep 20, 2025 Report Abuse
	All fully paid rooms cash back declined I won't be booking with marriot and topcashback all fully paid stays cash back declined.
	Yokoyamat \| Aug 18, 2025 Report Abuse
	Hi there, We’re very sorry to hear that your fully paid Marriott stays were declined for Cash Back — we completely understand how discouraging that feels. Please know that declines are determined by the retailer, often based on how the booking was reported or whether their terms were met, and unfortunately we’re not able to overturn those decisions directly. That said, we don’t want you to feel stuck. We encourage you to submit a missing claim through your account so that we can send the details to Marriott for review. Once you’ve done that, please also email us at uscustomercare@topcashback.com so we can personally follow up and keep track of the claim for you. We truly value your feedback and appreciate the chance to look into this further — our goal is always to help you get the Cash Back you’ve earned. - Erica TopCashback
	3 nights all declined This is so disappointing! I stayed 3 nights there and all 3 transactions were declined with no explanation!
	VanessaR \| Aug 02, 2025 Report Abuse
	Hi there, We’re so sorry to hear that your stays were declined with no explanation — we completely understand how disappointing that must feel. Declines are made by the retailer based on the information they provide us, and unfortunately they don’t always share the specific reason with us. That said, we don’t want you to feel left without answers. We encourage you to submit a missing claim through your account so we can send your transactions back to the retailer for review. Once you’ve done that, please also email us at uscustomercare@topcashback.com so we can personally follow up and monitor your case. We appreciate you taking the time to share your feedback, and we’ll do everything we can to help get this resolved for you. - Erica TopCashback
	Last purchase didn't track! My last booking didn't track, trying it for the second time now with Marriott, let's see if they tracks this time, seeing other negative ratings, have less hope.
	ethanwallace \| May 17, 2025 Report Abuse
	Serious problem Marriott almost always declines regardless of taking careful appropriate steps making sure they meet criteria. Recommend users to go for other cash back site for Marriott. Waste of time.
	livingo \| Mar 16, 2025 Report Abuse
	Incredibly poor management (New York Marriott Marquis) I stayed at the New York Marriott Marquis twice within the same month, but the cashback for one of the stays was declined. There was no response to my claim for several months, which shows incredibly poor management. You should assume that there is a 50% chance that you won't get your cash back.
	ysymd \| Feb 20, 2025 Report Abuse
	Cashback joke As a Titanium member, I have had many stays with Marriott using TCB cashback. Cashback is now denied for Asia for some time already (despite no problems with BA shopping or Miles & More cashback, so I use them instead). Now my longest Marriott stay of 2024 was denied without a valid reason (9 months waiting for that cashback). Given these experiences, I'm uncertain about continuing to use TCB. When there's high cashback at stake, it often feels like the chances of getting nothing are higher.
	Intl traveller \| Feb 12, 2025 Report Abuse
	Marriott is ALWAYS declined I love TopCashback, but I hate the high rate of declines. Marriott is always declined.
	tomle1973 \| Feb 07, 2025 Report Abuse
	Never get cashback I have stayed at several marriott properties in 2024 and almost never got cashback.
	warriorsf \| Feb 03, 2025 Report Abuse
	always declined It is always declined by Marriott
	Beachfan \| Dec 10, 2024 Report Abuse
	works always works. One of the most reliable travel cashbacks out there
	fischchr \| Nov 01, 2024 Report Abuse
	No complaints Never had an issue with Marriott cashback.
	j0rourke \| Oct 04, 2024 Report Abuse
	works like clockwork Pays cashback for years, consistently and on time. Have saved thousands of dollars that way
	fischchr \| Jun 30, 2024 Report Abuse
	Use a Different Cashback Service for Marriott I have had an absolutely terrible experience trying to use TopCashBack with Marriott. Marriott will look for any reason possible to decline the cashback. I have made decisions about my room choice, location, and other options based on the amount of cashback offered. The reservation tracks correctly, but Marriott has ALWAYS declined the cashback. I booked 4 stays at Marriott through TopCashBack, and all 4 stays were tracked properly and declined by Marriott. They will not provide the actual, specific reason for denial but will make up all kinds of excuses saying another cashback service was used or coupons were used, however, I know that was not the case. Definitely avoid special rates like AAA - they may only give you a $2 - $5 discount, but they will use that to invalidate cashback. The biggest issue is the amount of time Marriott stays pending - once you see that they will decline your cashback, you have already booked and stayed on another reservation. BE WARNED - it may work perfectly for you, but in my experience, they will NOT pay any cashback for Marriott EVER.
	DrRyan \| Jun 21, 2024 Report Abuse
	BAD TRACKING EXTREMELY DISAPPOINTED WITH ALL THE $0.00 CONFIRMED
	jingkai17 \| May 22, 2024 Report Abuse
	It does not tracked Every time I activated the cash back and made a purchase, the transaction wouldn't get traced automatically. I always have to submit the claim manually.
	Isbeix2 \| Apr 24, 2024 Report Abuse
	80% transaction has been declined, too much.... 80% transaction has been declined, too much....
	PandaGB \| Apr 15, 2024 Report Abuse
	Excellent. No issues with cashback. A lot of retailers do not follow through with cashback. Marriott always has.
	j0rourke \| Jan 22, 2024 Report Abuse
	Don't use TCB for Marriott Doesn't track, denies, wrong amount. Have to file multiple follow-up claims and still don't get any cash back. I've had zero issues with Rakuten or Upromise when using Marriott. Don't use TCB despite the promised high rates.
	Member637354549517 \| Dec 06, 2023 Report Abuse
	Marriott refuses all cashback They either refuse any cashbacks or not response to any requests over five months.
	yuki52s \| Nov 28, 2023 Report Abuse
	Rarely tracks The cash back between Topcashback and Marriott rarely tracks.
	DHTCB \| Nov 01, 2023 Report Abuse
	Marriott is horrible through TopCashback. Marriott often does not pay. Then TopCashback Customer service takes months to investigate, then they come back and say they can't confirm that they were the last rebate vendor - and wiggle out of paying it. I have switched to Rakuten for all of my Marriott bookings.
	JWBBb \| Oct 06, 2023 Report Abuse
	Regular problems with transactions posting Regular problems with transactions posting, and when they do they're often not at the right amounts. It's really a hassle.
	SLioy \| Sep 30, 2023 Report Abuse

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