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JemJem Reviews
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Reviews and experiences from TopCashback members who have shopped with JemJem.
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JemJem Reviews
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I bought a refurbished Apple mouse from JemJem. It arrived inoperative. I asked JemJem for a return authorization. They have two types. If it is their fault, a prepaid return shipping label is attached, otherwise there is no prepaid shipping label. JemJem made a mistake and marked my return as my fault (customer changed his mind). Therefore there was no prepaid shipping label attached to the return authorization. I returned the inoperative mouse and was refunded my money less a restocking fee. I asked JemJem why I was charged a restocking fee since the mouse was inoperative. I also asked for a refund of the return postage since the return instructions said JemJem would pay return postage in the case of defective merchandise. JemJem looked at my original return request and apologized for their mistake and refunded the restocking fee. I asked where the return postage refund was. JemJem, now viewing the return as their fault and knowing that all “their fault” return authorizations have prepaid return labels attached, told me that they did send me a prepaid return label and it was my fault for not using it. I looked in my “old mail” folder and saw that there was no prepaid return label attached (because at the time they sent that return authorization, they had mistakenly classified it as a customer changed his mind refund). I asked JemJem to look in their “sent” folder to verify they never sent me a prepaid return label. They said they must have sent the prepaid return label and marked my complaint “case closed.” I never could get get JemJem to look in their “sent” folder.
| Mar 06, 2017
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