TopCashback Help - Frequently Asked Questions

Why have I not yet received my payout?

If you have requested a payout by ACH or PayPal, we would expect you to see the funds in your bank or PayPal account within 4 business days, however, problems can occur from time to time. Please double check that your PayPal email or Bank account and routing numbers are correctly entered into the ‘My Profile’ section under ‘Payout Details’, as well as the 'account type' being selected.

For gift card payout requests this will differ depending on the type - Amazon/com gift cards should take up to 72 hours to be processed once verified by yourself. Other egift cards can take up to the same amount of time but are usually sooner.

If you find that you haven’t received your payout within a week, please submit a support ticket .

American Express gift cards are physical cards processed within 7 days of request and sent out in the mail - usually they take about 10 business days to reach your address from the shipment date.

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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

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Customer care team