TopCashback Help - Frequently Asked Questions

Why did my purchase not track?

The vast majority of transactions do track but the tracking system isn't perfect and problems can arise. There might be anti-spyware, anti-virus or other protection on your computer which might prevent cashback tracking to your account.

If this happens don't worry. Just wait a week or two as some transactions take a little while to be reported to us by the merchants. If at this stage the cashback has not tracked to your account simply complete a Missing Cashback Claim. The claim form should only take a few minutes to complete but you will need your order number as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf. The majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.


« TopCashback FAQs and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture—that means striving to do what’s fairest for you and our employees."
Customer care team