TopCashback Help - Frequently Asked Questions

What does Payable, Confirmed or Pending status mean?

When you click through from TopCashback and make your transaction on a retailers site, your action is tracked by the retailer and reported back to us (along with your uniquely identifiable code – letting us report your transaction to you).

When the transaction is first reported, it will be given a Pending status. This means that the retailer has tracked your transaction and indicated the cashback to be awarded. They haven’t yet, however, confirmed that all criteria has been met or that they will actually send the cashback.

After a certain number of days, your transaction will normally switch to Confirmed status. This means that the retailer has pretty much agreed that all is fine with your transaction and your cashback will be forthcoming at some point. At this point, the retailer may not yet have been invoiced by their affiliate network (so your cashback will certainly not have yet reached us).

At a later date still (sometimes as much as 90 days later), the affiliate network will have invoiced the retailer and should have received your cashback. At this point your transaction will switch to Payable status. Once your transaction has switched to Payable status, you can claim your cashback at any time. In other words, you can ask for us to send your cashback to you at any time after your transaction has become Payable.

« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "
Customer care team