TopCashBack Help & Contact - CashBack Help and Contact Pages

Lodge a missing cashback claim

Sorry if you've had to click through a few help and frequently asked questions pages; we wanted to make sure the answer to your query definitely wasn’t already mentioned on-site.

Now we can be pretty confident you’re in the right place and that you really do need to lodge a missing cashback claim.

Simply click the link below and follow the instructions to lodge your claim.

Top tip: please provide a specific order or membership number, wherever possible, in the appropriate fields. If asked for that information, it’s usually mandatory, so it’s highly likely the retailer won't be able to trace your transaction without the details; which means your cashback claim will be rejected.


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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

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Customer care team