TopCashBack Help & Contact - CashBack Help and Contact Pages

Both my purchase and cashback have been reported as lower than expected.

Many retailers won’t pay cashback on the delivery cost. Where we have been informed of this for the retailer, information will be added to their page as a guide – but there may be several such retailers where this isn’t indicated.

If you have found such a retailer, we encourage you to post a comment on their retailer page – thus informing other members.

If you really feel that your cashback is significantly less than you were expecting - and this isn't accounted for by delivery or other such costs, then you might like to submit a Missing Cashback Claim. When submitting your inquiry, please let us know the background within the claim notes.


It is really important to make sure that you quote your full purchase price but only the cashback amount that you are missing.

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