September 2022 Customer Care Survey

September 2022 Customer Care Survey

Posted on Sep 01 2022 Posted in  Deals, Giveaways & Online Contests, Customer Service
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September 2022 Customer Care Survey

This one is for all of our loyal members here on! We are interested in improving the overall experience we give our members, so we thought the best way to do this would be to simply ask our members what we could do differently to make the experience better.

Although we know you love TopCashback, tell us, what would make it better specifically? What would you like to see more of? Would you like an in-store purchase option?

These are the things TopCashback wants to know. And who better to answer all these questions than you?

We love to hear from our members to maximize their experience. Take a brief survey and enter for a chance to win $50! One lucky winner will be selected at random on October 1.

Please be sure to submit your email address at the end of the survey to be selected at random. Participants are required to answer every question to be eligible for the giveaway.

If you win, you will be notified via email from our email account. The survey closes on October 1, 2022 at 6:00 AM PT.

Responses are voluntary and will remain confidential. All answers will be compiled together and analyzed as a group. See the full giveaway terms and conditions for more information.

To take our survey click here!


Member734293908733Sep 29 22 - 00:39 I would like to get Aliexpress cashback
Member935003155547Sep 27 22 - 13:29 I hope I win!✌🏻☺️
Member934975993240Sep 27 22 - 03:18
Hello first of all. I use Topcashback regularly and fondly.
I'm saving money by shopping more, that's crazy.

I would like you to make us users more happy by doing more activities.
Thank you.
KyleJLVSep 27 22 - 01:08 My girlfriend and I use this app and it’S amazing! I would encourage anyone and everyone to use it! Saving money has became a hobby of my girlfriends and now im addicted too! Top cash back is one of the first places I go to when i’M looking for deals and I have a lot of apps and free subscriptions to money saving sites and apps!
gsuresh65Sep 25 22 - 17:50 I love the TopCashback. I also using Mobile application, If you can add feature of shopping with in the TopCashback app browser it will be great, Else If we have app installed in mobile it redirecting to mobile app showing warning cashback not applicable if buy through app.

MSGOLDIE25Sep 24 22 - 19:42 Excellent!
mandyjo0728Sep 20 22 - 21:45
New here but so far loving it will be doing more on here for sure
changhwSep 19 22 - 17:08
Excellent tracking rate
Easy to use
sricharanSep 19 22 - 09:12 Fast tracking and good reward rates
Olga30Sep 19 22 - 01:47 Live online customer service and faster payout would be great.
abbeyngoSep 18 22 - 18:56 I love the online cashback program, it works perfectly, but I would also love to use the app to shop in store at more location beside sam club, such as submitting receipt for eligible items.
gkemnerSep 18 22 - 14:49
Backing the customer up when a legitimate cashback fails
MaxTowerUSASep 18 22 - 07:09
I wish they'd tell people why a Transaction fails to extract when I request funds - I use the extraction for years without problems and not my money "disappears" and I never get it - rendering my time using the sight kinda pointless.
dwaraka79Sep 17 22 - 14:56
Very nice app, but recent days its not working or tracking my rewards properly , so sad :-(
Member1027995123747Sep 17 22 - 09:39 Hello! Very handy and simple app. It would be nice if other companies added. ıNdetex and VıCtorıA secret. Sincerely, Zarina albekovaz@MaIl.Ru
Member117789520157Sep 16 22 - 20:03
Tcb says Sam's Club 3% Cash back for Scan-and-go purchases, but it never gets tracked.
volvo777Sep 15 22 - 15:47
I would like to get better cashback for online stores like Walmart and Amazon
needmorestuff77Sep 15 22 - 12:29
Sometimes don’T get cash back from Sam’S club at all
BeetalbugSep 15 22 - 05:58 Some stores don't track at all sometimes better tracking system and faster payouts would be nice other then that nice site
CHIU CHEN HSUANSep 14 22 - 04:37
If we can get faster cashback would be awesome. Love your system! Keep going!
Member85108540126Sep 14 22 - 02:52 I would like faster cashback.
RaginiRSep 13 22 - 19:34
Perhaps link to credit cards so that in-store purchase also qualify.

Another point is that sometimes the Merchant takes advantage of a situation and even by doing everything right, we may not get the cashback advantage.
dionneSep 13 22 - 16:16 Would like to see a wider range of products available for cashback offers in retailers like Walmart, Target & Amazon 🤷‍♀️
Cheri94Sep 13 22 - 15:14
Would like faster cash back posting
fischchrSep 13 22 - 09:21
All is great unless and until something goes wrong. Always the fault of the customer, never the merchant. This is where TCB needs to do a lot better
shyannSep 12 22 - 21:15 In store cash back and online live customer service is better.
wkulsum23Sep 12 22 - 14:22
Yes an in-store cash back is a good idea provided all competitors have them (rakuten, Ibotta). May be we can link the card to the TopCashback account to allow tracking purchases.
Member1028245082856Sep 12 22 - 12:41
To make it better, more cash back at Walmart. I'd like to see more of Harry's games. Yes, would like in store cash back.
Carlyn613Sep 12 22 - 10:06
Faster credit on purchases and more redemption options.
Vivek4684Sep 12 22 - 09:25 Yes, I consider in-store options
sohee6002Sep 12 22 - 05:14
I luv TopCashback. It's really be full of energy!
metmanSep 11 22 - 22:45 Please add more gift card selections. Also, curious why it takes 3+ Months to be credited $$$ When other sites take as little as 3-7 days, 14-21 days tops.
Tasha Marie99Sep 11 22 - 19:19 I would just like to say that I like this website I feel like it's great they do keep track of what you're buying and they do pay you although it takes forever to get paid so that's the only thing that sucks about this website is it takes months and months to get your money back your cash back but hey at least you get it right
TOPKAT1Sep 11 22 - 10:35 I would like to see more gift card options and a faster payout.
giantjump12345Sep 11 22 - 10:31 The rebates are great.
kentagonSep 11 22 - 09:30 I have tried everything recommended to get purchases to track. I have to file a report every time. I would appreciate help getting it to track in Chrome.
mike4ridesSep 11 22 - 08:49 The rebates are great but please expand the gift card retailers.

I'd also like the option to have actual gift cards to hand out as gifts.
mbaileySep 11 22 - 08:13 I like that I can earn on things that I usually buy
RobloSep 11 22 - 06:52
My only issue with this app is length of time for payment.
Sandrauga7Sep 11 22 - 06:14 Taking a pic of your receipt and submitting it that way is helpful. Also, in store rewards and more cash back. Also, more variety of gift card types.
Member1022164368701Sep 11 22 - 04:46 The rebates are great. Please expand the gift card retailers. I would like the option to have actual gift cards to give as gifts
littlemorehumbleSep 10 22 - 20:20 Hi there, I would be excited if there is rebate for in store purchases! Just need to submit receipts for eligible items for instant rewards.
Member734320764138Sep 10 22 - 19:50 Where there is a bonus offer (e.G. $2.50 for any $10 purchase) I would like it if you didn't have to remember to opt in as it should be automatic.
sabzeeSep 10 22 - 18:56 In-store option or submitting receipts for points or cashback like fetch would be awesome!
More cashback categories in Amazon or rotate through different ones every week?
A way to donate expired leftovers cash from cashback visa cards?
hon21gSep 10 22 - 18:00
I love Cashback
giantjump12345Sep 10 22 - 17:59 The rebates are great.
Francheska10Sep 10 22 - 17:46 Topcashback’S customer service is superb than any other cashback app. They gave the cashback and referral they promise than the other app. Plus they got better cashback % Than others.
BizzSep 10 22 - 17:38 Higher rebates and more stores
Aneesah100Sep 10 22 - 17:13 I love money
Vika962Sep 10 22 - 15:38 Got lots of $$$
Member734425299416Sep 10 22 - 15:05 I love the fact that I got 100% Cashback on Hydro flask. Can’T ask for anything better.
manmeetSep 10 22 - 15:00
Topcashback is legit and awesome!!
Vika962Sep 10 22 - 14:52 Got lots of $$$
littlemorehumbleSep 10 22 - 14:45
Hi there, I would be excited if there is rebate for in store purchases! Just need to submit receipts for eligible items for instant rewards.
cindyh827Sep 10 22 - 14:42 You used to have the hummingbird game alot more. Now it's seldom going on.
Swanie228Sep 10 22 - 14:18
I’M still learning how to use this app but i’M pleasantly surprised that most stores I search for are here!
skysmileguySep 10 22 - 14:06 Still exploring as I am new here, but can you send out just 1 email a day vs many please.
Member834720314654Sep 10 22 - 13:34
I love this app
suzannekaneSep 10 22 - 13:22 I love getting cash back when I purchase items from my favorite retailers. I've even discovered new retailers by giving them a try after seeing the points/Cashback I can get from them. I would like to see an in-store cashback option also.
HawkeyeTikaSep 10 22 - 12:43 I am just becoming to uncover the strengths of this app. It is so wonderful to get a savings gift. Love it!
stevenparxSep 10 22 - 12:40
Amazing app! Love the Cashback options
songokuSep 10 22 - 12:16
I use it for every purchase, but unfortunately it doesn't track it quite often.
damontsarSep 10 22 - 12:15 Amaizing cash back app!
Member834720314654Sep 10 22 - 12:09 I love this app
Bren261Sep 10 22 - 12:00 Offer cash back on WalMart grocery shopping.
nightrphSep 10 22 - 11:53
Customer service turn around time is a little slow, but overall, I like the site.
nightrphSep 10 22 - 11:42 Customer service turn around time is a little slow, but overall, I like the site...
Ali25AlshehriSep 10 22 - 11:25 One of the best applications I have dealt with, but we need an application for the Middle East
Member834764841208Sep 10 22 - 11:24 I just joined so am still getting into it
Member734427214357Sep 10 22 - 11:21
I’M new to Topcashback! I’M loving it!
colourczr0909Sep 10 22 - 11:20
Best cash back web forever!
Member22931089134Sep 10 22 - 11:16
Great cash back app!
Member834720314654Sep 10 22 - 11:15 Amaizing app
Member525923942313Sep 10 22 - 11:15
Great customer service!
msjoannewu Sep 10 22 - 11:04
Earnings on spending!
Great experience!
Thanks TopCashBack!
Member107454430335Sep 10 22 - 10:57 TopCashback is the best for getting money back!
bostonparentsSep 10 22 - 10:39 Amazing! It’S like an extra savings account. Love This!❤️
trans201Sep 10 22 - 10:37 I love Top Cashback
arti4amilSep 10 22 - 10:35 Topcashback is easy to use and I have earned more than $700 so far just by shopping using Topcashback 😅
janharrisSep 10 22 - 10:27 Earning on in store purchases would be great!
maria84Sep 10 22 - 10:26
L love TopCashback always the best deals on my shopping
dealhuntrSep 10 22 - 10:25
An in-store pickup option would definitely be a good option. Local store cashbacks would also help so we can support some of these local retailers - eg: Microcenter.
Mzluv2travelSep 10 22 - 10:19 Amazing! Love saving money :)
TammySSoikSep 10 22 - 10:18 I like TopCash. The only problem i've had is the bonus payouts. I've specifically purchased items thinking i'd be getting the $2.50 off, etc. Just to find out that it didn't go through.
Bandinni32Sep 10 22 - 10:12 Easy to use and cashback is awesome.
Member519807398650Sep 10 22 - 05:49 I love Top Cashback!!! Amazing app.. I
ycaruso1222Sep 09 22 - 21:37 I'd live to see more egift cards available to buy like you find on raise.
SirRoss187Sep 09 22 - 19:20
Amazing!!! Best discounts and cash back.
Lore21Sep 09 22 - 17:46 Me encanta top cash rewards es muy facil de manejar.
gogopapaSep 09 22 - 17:30 Excellent! Isn’T it?
ELAINE_LUSep 09 22 - 16:33 Good job!!
EssentiallyjSep 09 22 - 16:15 I would like it if my store or store card was linked. I forget to shop through the app.
SirRoss187Sep 09 22 - 16:06 Amazing!!! Best discounts and cash back.
Jpl8725Sep 09 22 - 15:15
Lol this fun
AnaCeSep 09 22 - 15:01
It’S the best !! 😻😻 I always buy here.
KinsleySSep 09 22 - 14:59
Love using TopCashback all the time specially when doing deals
owelSep 09 22 - 14:43 Thank you TopCashback! You are awesome 👏
Redskin120768Sep 09 22 - 14:35
Sept 09 2022
Kearstanf Sep 09 22 - 14:20 Bring back the Raise cash back
zieeuni228Sep 09 22 - 14:15
Always using errr day!
MsMary87Sep 09 22 - 13:51 Love TopCashback! Way better than a lot of these other cash back apps.
Ashah87Sep 09 22 - 13:31
You guys should start thinking of opening a credit card which has same cashback deals & Returns ;) ❤️
krishreddiSep 09 22 - 13:30
Nice way to shop online
whereisjkimSep 09 22 - 13:29 Cool events
Member1128293984040Sep 09 22 - 03:36 Always recommend using TopCashback before shopping online
lily100107Sep 09 22 - 03:25
Cash back time takes so long. But I still like to use TopCashback.
jefftsang119Sep 09 22 - 01:14
Good experience to use TopCashback. If the time of cash back becomes more quickly, I think TopCashback will be more better.
gavincwbSep 08 22 - 18:03 Some of the order can not be track
Delta_PointsSep 08 22 - 02:34 I use other sites more and more due to TCB tracking issues.
mintingliSep 07 22 - 18:30
Love getting additional reward back from my shop~~ Topcash helped me saving at least 2k per year.
ziranniurouSep 06 22 - 17:05
Good experience with TopCashback.
Member530590593236Sep 06 22 - 17:01 I can't think of anything you could do differently. It's perfect!!
ktahiraSep 06 22 - 12:04 Good experience with TopCashback.
MjsquaredSep 02 22 - 06:36 I wish you texted me when my favorite stores increase their cash back percentage.
NanainchargeSep 01 22 - 11:14
I would love to be able to list the item i'm looking for and see the stores that sell it.
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