TopCashback FAQs and Help

My cashback has been replaced with zero

If this has happened then I’m afraid it means that the retailer has declined your cashback for some reason. We are not usually informed of the reason why a retailer might decline a transaction – but common reasons are as follows:

- The purchase (or part of the order) has been returned or cancelled.

- There was a problem during payout

- Although the retailer has tracked your transaction – they have decided that it didn’t qualify under their cashback terms for some reason, for example you have used a coupon code not published for use within the transaction by TopCashback

If this has happened to you, and you genuinely can think of no reason why your cashback should have been declined, then the best thing to do is to submit a Missing Cashback Claim, and we'll be able to look into it for you.


« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a ' support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "
Customer care team