Get up to 1% of your purchase back when you shop with Chewy Join TopCashback Free

Chewy Reviews

Reviews and experiences from TopCashback members who have shopped with Chewy. Log in to review

Chewy Reviews
	Always tracks at $0 Retailer should be dropped. Purchases always track at $0 so it's on us to constantly raise tickets to get what's owed.
	AllenS \| Jun 24, 2026 Report Abuse
	Hi there, We're sorry to hear you've had this experience. We understand how frustrating it is to have to submit claims when your Cash Back doesn't track as expected. To help ensure successful tracking in the future, we recommend starting your shopping trip through TopCashback, regularly clearing cookies & cache, avoiding other coupon or Cash Back extensions, and confirming that the items you're purchasing are eligible for Cash Back under the merchant's terms and exclusions. We'd also appreciate the opportunity to investigate your previous purchases. If you could email your Chewy order confirmations to uscustomercare@topcashback.com, our team will be happy to review your purchases to see what may have happened and work toward a resolution. Thank you for your feedback and we hope to hear from you soon. Best, Erica TopCashback
	$0 cash back after clicking offer It's only been an issue with Top Cashback, but I've made multiple Chewy purchases and gotten $0 cashback after clicking an offer on Top Cashback. I've reached out to support several times. It's just not worth it.
	Member144444826931 \| Jun 11, 2026 Report Abuse
	Hi there, We're sorry to hear you've had this experience. We understand how frustrating it is when your expected Cash Back doesn't track, especially after multiple purchases. We'd really like the opportunity to investigate this further. If you could email your Chewy order confirmations to uscustomercare@topcashback.com, our team will be happy to review your purchases and see what may have happened. We'll do everything we can to help. We appreciate you bringing this to our attention and hope to hear from you soon. Best, Erica TopCashback
	Always Pays Out! Chewy is one of the faster retailers to pay out on TopCashBack. I love ordering my Chewy with TCB!
	Kearney9 \| May 20, 2026 Report Abuse
	Always declines the cashback. Always declines the cashback.
	miaohui321 \| Feb 03, 2026 Report Abuse
	quick to pay out Never any drama.
	bdwyfan \| Jan 18, 2026 Report Abuse
	Excellent retailer in general + I've had success receiving cash back Chewy has a wide selection, competitive prices, and often has good deals and cash back "improved offers". I've personally experienced the exceptional customer service they are known for, and I really like how they support rescue charities. I've not had any issues receiving cash back from them as advertised. I am really careful though and always click from TopCashback with an empty cart and check out soon after. I sometimes wonder about cash back on autoship orders but have been getting it as expected on the first purchase (no cash back on subsequent autoships).
	ckcadoret \| Jan 10, 2026 Report Abuse
	Always tracks at $0 Terrible retailer - always tracks as $0 and have to open a claim to try and get anything. If they don't want to play by the rules, why do they participate on this site? Avoid if you can.
	AllenS \| Dec 10, 2025 Report Abuse
	Chewy Chewy's CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3 Chewy's CUSTOMER SERVICE +1 8O5 41O 5OO.3 CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3 Chewy's CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3 Chewy's CUSTOMER SERVICE +1 8O5 41O 5OO.3 CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3 Chewy's CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3 Chewy's CUSTOMER SERVICE +1 8O5 41O 5OO.3 CUSTOMER SE.RVICE +1 8O5 41O 5.OO3 Chewy's PHON.E NUMBER +1 8O5 41O 5O.O3
	Member1244076038140 \| Dec 06, 2025 Report Abuse
	The best pet store shop online This has wenr above and beyond on my difficult times this inflation that i barely gets everything i needed to get the best for my cats. They had helped me and my pet to be able to afford what i needed to get us the best possible price and discounts so we don't have to cut down our pet's food and litters. Thanks and more power to this store always the best customer representatives ever! ??
	Kdvaliente \| Dec 01, 2025 Report Abuse
	Scottish to incorrectly believe that he was .[ CUSTOMER SERVICE +1 (805)-3O1 7O71 Chewy PHONE NUMBER +1 (805)-3O1 7O71 Chewy CUSTOMER SERVICE +1 (805)-3O1 7O71 Chewy PHONE NUMBER +1 (805)-3O1 7O71 Chewy CUSTOMER SERVICE +1 (805)-3O1 7O71 Chewy PHONE NUMBER +1 (805)-3O1 7O71 Chewy CUSTOMER SERVICE +1 (805)-3O1 7O71 Chewy PHONE NUMBER +1 (805)-3O1 7O71 ] Miller has stated: "I had to do a lot of work.
	Member943376036105 \| Sep 22, 2025 Report Abuse
	No cash back again from Chewy Once again Chewy has cheated me and refused to give me the cash back I earned. There's always a problem and excuse. This doesn't happen with Petsmart.
	lipstickcat \| Aug 27, 2025 Report Abuse
	Always the best customer service Chewy always pays out their cash back in a timely manner and their customer service is top notch! I will always buy y pet supplies from them.
	lishamom \| Aug 17, 2025 Report Abuse
	Did not receive cashback/it was not recorded. Had to contact customer service to request complimentary cashback. Cashback % is high, but actual receiving of it can be tedious. Must keep record and receipts of everything in case
	itsjgy \| Apr 20, 2025 Report Abuse
	here Chewy CUSTOMER SERVICE +1( 8O5)-41O 5OO2 Phone Number +1( 8O5)-41O 5OO2 CUSTOMER SERVICE +1( 8O5)-41O 5OO2 Phone Number +1( 8O5)-41O 5OO2 De Leon's next release of the year. Playing the character of a powerful and demanding retail mogul was a departure from De Leon's previous "gritty roles" and an experience she found enjoyableDe Leon's next release of the year. Playing the character of a powerful and demanding retail mogul was a departure from De Leon's previous "gritty roles" and an experience she found enjoyable
	Member442192621342 \| Apr 11, 2025 Report Abuse
	My to go online pet store So far so good. Fast shipping, good customer service and a very fast cash back process. As long as they stay competitive in pricing and do not change for the worse as they expand I will use them.
	mehra \| Apr 09, 2025 Report Abuse
	Great to Work With... I always enjoy working with Chewy. They carry some things that others don't and if there is any issue they help right away. I get my rebates without question and will continue shopping with them.
	kathyconners \| Apr 02, 2025 Report Abuse
	Cash back with Chewy is hit or miss I've have had to submit a claim several times to get my cash back from Chewy. I assume it is Chewy that causes the issue because I had similar issues when using another cash back site and it is almost exclusively Chewy that I have to submit claims for.
	Bullitt \| Feb 21, 2025 Report Abuse
	Cashback not Tracked I have been running into issues with chewy's cash back not being tracked on topcashback. Meanwhile never had a n issue with Rakuten. Wasted of my time filing claims with topcashback, going back and forth with the customer service, and still not honoring the cash back. Will stick with rakuten moving forward.
	xjiang9373 \| Feb 08, 2025 Report Abuse
	Quick delivery & great cat food options Top cash, with its cash back returns, make the cost of cat food a little easier on the budget.
	Acts of Kindness \| Jan 27, 2025 Report Abuse
	Easy Peasy It's so easy working with Chewy through Top Cash Back! I've been working with them for years and I love saving money when and where I can.
	kathyconners \| Jan 17, 2025 Report Abuse
	Excellent service Never any problem with chewy and with top cash back . I always received cash back from chewy very fast.
	Seema1985 \| Dec 18, 2024 Report Abuse
	Disappointing Exclusive Offer Cashback I submitted a claim for a Chewy.com purchase and double-checked all information. After months of waiting, I received a response stating, "we haven’t been seen as the reason this order was placed," and my claim was denied. This makes no sense, as TopCashback clearly has a record of me clicking through their platform, and the Chewy.com order date matches the record on TopCashback. This experience has been frustrating and has made me question the integrity of TopCashback’s claim process with Chewy.com during the 30% Exclusive Offer Date. "We have now received a final response for your claim and been informed that we haven’t been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf."
	yany9 \| Dec 02, 2024 Report Abuse
	My purchases don't always track The last two times I have gone to Chewy.com via topcashback, my cashback didn't track. My trip on 8-2-24 didn't track so I opened a case for it. It's been two months and I haven't received a resolution (not even a response). I also made a purchase over the weekend (2-3 days ago) and that purchase is not showing up at all. Very disappointed.
	benoberle101220 \| Oct 01, 2024 Report Abuse
	Cashback Not Tracking I never had issues with getting cashback from Chewy until more recently. For some reason, it is now being denied. I will purchase items from another retailer from this point forward.
	emiller \| May 22, 2024 Report Abuse
	Didn't recieve cashback I've used Topcashback for my chewy purchases for years and never had an issue. Now all of a sudden, they aren't tracking. Chewy is refusing to make it right even though it clearly shows I accessed their site at the time of purchase through Topcashback. Just be aware if you purchase from Chewy, you may or may not get your cash back.
	EDaugherty \| May 22, 2024 Report Abuse

1 2 View: 25 50

Navigation

Cash Back

Reviews