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Don't trust them with unlocked Samsung Phones
Samsung unlocked phones were listed as 10%. Now it's payable at 1 or 2%. It's a fight to get what it was listed for. I've contacted customer service and still waiting. Also gave a nudge last week. Just a reminder for everyone, take screen shots of listed amounts if you need to fight it. I don't understand why we need to fight for this so often.
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starbaby17181 | Jan 30, 2026
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Hi there,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
Cash Back rates can sometimes change and may also vary depending on the product category, which can occasionally cause confusion when purchases track. We always work to display the most up-to-date rates provided by the retailer, but if something doesn’t look right, our support team is happy to review it.
We’d really like to take a closer look at your Samsung phone purchase and the ticket you mentioned. Please feel free to reach out to us directly at uscustomercare@topcashback.com
with your account email and order details so we can investigate further and follow up with the retailer if needed.
We appreciate you bringing this to our attention and the chance to help resolve it.
Best,
Erica
TopCashback
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