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Denied $85.85 Offer Despite Doing All Requirements
I clicked through the Kracken offer on July 9 and opened an account. I ran into several problems logging in on my desktop (it only let me login with a passkey, fingerprint or hardware key. I had neither. It took me a while to get a hold of someone at Kraken, but I found out b/c of that I had to sign-up via my phone. I did so, connected my bank, transferred funds in and bought bitcoin per the offer on July 18. TopCashBack is currently denying the bonus, so a ton of effort, no bonus (and bitcoin has declined).
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tedhillenm | Sep 04, 2025
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Hi there,
Thank you for sharing the details of your experience. We’re sorry to hear about the issues you faced when signing up with Kraken and that your Cash Back hasn’t yet been paid.
When an offer is denied, it’s often because the retailer has confirmed that one or more of the offer’s terms and conditions weren’t fully met. We’d recommend double-checking the offer’s requirements (such as how and where the account was opened, the timelines, and qualifying transactions) to make sure everything was completed exactly as specified.
It’s great that you’ve already reached out to our Customer Care team. They’ll review your case again and, where possible, liaise with the retailer to see if the transaction can be approved. Please be assured we’ll do our best to secure any eligible Cash Back for you.
Thank you for your patience while we continue looking into this for you.
Best,
Erica
TopCashback
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