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Kraken Reviews

Reviews and experiences from TopCashback members who have shopped with Kraken. Log in to review

Kraken Reviews
	Amazing! Just got my $200 Awesome. Was originally worried since I saw alot of bad reviews but I got my money. Thanks
	Chananya \| Jan 21, 2026 Report Abuse
	Still waiting I did account creation in Sep 2025 and it didn’t get tracked and I am still waiting for the response from the customer service
	Member843145253052 \| Jan 21, 2026 Report Abuse
	Still waiting I did account creation in Sep 2025 and it didn’t get tracked and I am still waiting for the response from the customer service
	Member843145253052 \| Jan 20, 2026 Report Abuse
	Very quick payment Tracked after 2-3 days, payable in two weeks.
	ms93 \| Jan 18, 2026 Report Abuse
	Scam My elegible purchase didn't track and know I have a claim submitted since July and it's still waiting for a decision from Kraken. They're clearly not a company to trust. Run away from this.
	tsilva30 \| Jan 06, 2026 Report Abuse
	Cash back Well I haven't personally completed this yet, I was in the process of doing it when I read the reviews. Which are all negative ?? lol. But I do see 1 common thing with almost all negative responses, most of them say I made a $100 trade. Or something close to that. But it says specifically under the terms : $200 traded volume must be made to be eligible for cash back... So maybe its not working for other reviewers because everyone seems to be only making a $100 trade and not the required $200 amount? Thoughts?
	Member442088371959 \| Dec 01, 2025 Report Abuse
	Gave them over $100, they never paid. Yeah same as all the other reviews. Kraken in a sketchy website that does not pay back. F them. Did not track and I submitted my claim in August and it's December now. Still "with retailer".
	Member141583912003 \| Nov 30, 2025 Report Abuse
	Cash back denied for no reason Did over $100 transaction immediately after opening account. As other reviewers say, the transaction did not track. Submitted missed transaction, never hear back. Contacted the support, they indicated the retailer declined the payout, likely did not meet the term? They do deny payout for no reason.
	hattori \| Nov 22, 2025 Report Abuse
	No Tracking – Claim Needed I’m waiting for my claim to be resolved, but even though I followed all the requirements exactly and made the qualifying purchase, nothing tracked on TCB except my click to Kraken. You should expect to file a claim if you go for this offer. I’m doubtful TCB will honor it, but I guess I’ll find out in a few months.
	Member1043578541526 \| Nov 08, 2025 Report Abuse
	Doesn't Track - Claim Required I'm awaiting resolution of my claim, but following requirements exactly and making required purchase resulted in no tracking whatsoever on TCB except for my click to Kraken. You should expect to file a claim if you pursue this offer. I'm skeptical if TCB will come through on this one, but I guess I'll know in a few months. A ripoff for overpriced crypto trade fees.
	erbium \| Oct 15, 2025 Report Abuse
	Didn't get the payment Did every step as instructed, didn't even get paid anything. I'm sure i'm not the first one doing this offer and didn't get paid as seen on the other comments. Did a 105€ trade and didn't work. Tried to contact support and didn't even get an answer. Please stay far away from these guys.
	Danyok \| Oct 14, 2025 Report Abuse
	Very disapointed I open my TopCahsback account and click on the KRAKEN link. On the site of the TopCahback i got the message "we are tracking your movement". On that same click i did the Buy Criptocoin and spend $105. No cashback is show at the moment, not even as "waitting for approval". i can´t have for sure if this is a problem of TOPCAHBACK or Kraken. But already write to Topcahback and diden´t get an answer so far. This is very disapoiting. Let´s hoppe we get a solution for this or i don´t see any reason to recommend or continuo to use TopCashback.
	HugoRAT \| Oct 14, 2025 Report Abuse
	cheap bait after almost 3 months no cashback and no response from kraken. this is just bait to get you registered on their exchange. not the way to get new customers.
	Member742868920041 \| Oct 12, 2025 Report Abuse
	Missing $101 Kraken Cash Back I joined Kraken through TopCashback and completed the $101 “New Customer $100+ Trade” offer on October 11, 2025. I deposited €100.81 and bought 0.00101 BTC (over $100) the same day. No coupon codes were used. Please review and credit the $101 Cash Back
	TiagoGuerra18 \| Oct 11, 2025 Report Abuse
	Should have trusted the reviews Really disappointed. I read the reviews, but I emailed TopCashBack and confirmed about the cashback and they confirmed its real. I made sure to follow ALL the procedure, made an account for the first time, deposited $200 and got BTC from it. My purchase wasn't registered. Waited a couple of days and nothing! I have emailed TopCashBack and they told me "it can take SEVERAL MONTHS" to investigate the issue before they make a decision!! Really sad
	tyraholder \| Oct 07, 2025 Report Abuse
	worked great and got the promo Seems straightforward, bought a stable coin USDG earning 4% interest with one trade of $100. Easy money.
	Member610087167319 \| Sep 28, 2025 Report Abuse
	Didn't get tracked or paid yet Same as the other 3 people here complaining. I did the offer and no track no nothing... Opened a ticket with top Cashback, let's see if they pay, but I have the feeling they won't. Not cool.
	neves2k \| Sep 21, 2025 Report Abuse
	Hi there, Thank you for taking the time to share your experience. We’re really sorry to hear your Cash Back hasn’t tracked yet. Most offers track within the stated timeframe, but sometimes delays or technical issues can occur. It’s great that you’ve already opened a ticket with our Customer Care team — they’ll be able to look into your claim and help ensure you receive any eligible Cash Back. We completely understand how frustrating this can be and want to reassure you that our team works hard to resolve these cases fairly. Thank you for your patience while we investigate this for you. Best, Erica TopCashback
	never received Completed the requirements & the visit was successfully tracked. I opened a case here to resolve the situation, but I never received anything
	scuser \| Sep 07, 2025 Report Abuse
	Hi there, Thank you for letting us know about your experience. We’re sorry to hear that even though your visit tracked successfully, you haven’t received your Cash Back yet. It’s great that you’ve already opened a case with our Customer Care team — they’ll review the transaction details and follow up with the retailer if needed to help get this resolved. While we can’t guarantee the outcome until the retailer confirms, please be assured we do everything we can to secure eligible Cash Back for our members. If you have any questions, you can reach me at uscustomercare@topcashback.com. Best, Erica TopCashback
	Denied $85.85 Offer Despite Doing All Requirements I clicked through the Kracken offer on July 9 and opened an account. I ran into several problems logging in on my desktop (it only let me login with a passkey, fingerprint or hardware key. I had neither. It took me a while to get a hold of someone at Kraken, but I found out b/c of that I had to sign-up via my phone. I did so, connected my bank, transferred funds in and bought bitcoin per the offer on July 18. TopCashBack is currently denying the bonus, so a ton of effort, no bonus (and bitcoin has declined).
	tedhillenm \| Sep 04, 2025 Report Abuse
	Hi there, Thank you for sharing the details of your experience. We’re sorry to hear about the issues you faced when signing up with Kraken and that your Cash Back hasn’t yet been paid. When an offer is denied, it’s often because the retailer has confirmed that one or more of the offer’s terms and conditions weren’t fully met. We’d recommend double-checking the offer’s requirements (such as how and where the account was opened, the timelines, and qualifying transactions) to make sure everything was completed exactly as specified. It’s great that you’ve already reached out to our Customer Care team. They’ll review your case again and, where possible, liaise with the retailer to see if the transaction can be approved. Please be assured we’ll do our best to secure any eligible Cash Back for you. Thank you for your patience while we continue looking into this for you. Best, Erica TopCashback
	Followed the instructions and they never paid Followed the instructions and they never paid
	mfauls \| Aug 31, 2025 Report Abuse
	Hi there, We’re really sorry to hear about your experience. That’s definitely not how things should work. Please reach out to our customer support team at uscustomercare@topcashback.com with your account details or the order reference so we can look into this right away and make sure you get the Cash Back you’re owed. Thank you for bringing this to our attention — we’d love the chance to make this right for you. Best, Erica TopCashback

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