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IHG Hotels & Resorts Reviews

Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts. Log in to review

IHG Hotels & Resorts Reviews
	I like this hotel The Welcome service is good
	Yoshi3 \| Nov 26, 2025 Report Abuse
	Still waiting and it has been long past the original 9-week estimate I have been waiting for payout on a stay that I booked in May and completed in July. At the time of reservation, Top Cashback indicated I should receive the cash back 9 weeks after completing the stay. It has now been more than 3 months and I am still waiting on the payout and have not received any kind of update otherwise.
	bwelliottfl2 \| Oct 26, 2025 Report Abuse
	IHG hotels & Resorts IHG hotels & Resorts CUSTOMER SERVICE +1 (805)-301 7071 IHG hotels & Resorts PHONE NUMBER +1 (805)-301 7071 IHG hotels & Resorts CUSTOMER SERVICE +1 (805)-301 7071 IHG hotels & Resorts PHONE NUMBER +1 (805)-301 7071 IHG hotels & Resorts CUSTOMER SERVICE +1 (805)-301 7071 IHG hotels & Resorts PHONE NUMBER +1 (805)-301 7071 IHG hotels & Resorts CUSTOMER SERVICE +1 (805)-301 7071 IHG hotels & Resorts PHONE NUMBER +1 (805)-301 7071
	Member1043546004437 \| Oct 06, 2025 Report Abuse
	Great variety + solid rewards program, but service consistency may differ. IHG is a global hotel chain with a wide range of brands, from budget-friendly stays to luxury options. Their loyalty program (IHG One Rewards) is a strong point, offering points, free nights, and member perks. However, service quality can vary depending on the brand and location.
	Member433571666823 \| Sep 17, 2025 Report Abuse
	Disappointing Ordered a stay of 10 days via this link and made sure everything was done correctly to get the order tracked, and then the cash back is confirmed to be $0.00. Alas, IHG, if you are not going to award the cash back you promise, just please do not make the offer.
	betterbethany \| Aug 13, 2025 Report Abuse
	Hi there, We’re very sorry to hear that your IHG stay tracked at $0.00 — we understand how frustrating and disappointing that must be after you took the steps to ensure everything was done correctly. Cash Back is awarded based on the information provided by the retailer, and sometimes transactions can track incorrectly due to how the booking is reported on their side. Please know this doesn’t mean the Cash Back is lost. We encourage you to submit a missing claim through your account so that we can send the details to the retailer for review. Once you’ve submitted the claim, you may also email me directly at uscustomercare@topcashback.com so I can personally follow up and monitor the progress for you. Thank you for sharing your experience — we’ll do everything we can to help get this resolved. - Erica TopCashback
	somewhat difficult I am using IHG a lot and love to get cashback. Several times the offer is good with nice rate. The worst aspect is that MANY times (most of times) there are issues with tracking. I've been using topcashback for ages and I do know how to do it, but especially with IHG it seems there's always something, so I need to track down my transactions, open claims, then it takes forever to get acknowledgement and sometimes even the offer rates are not matching the initial offer ones...A bit disappointing
	Deda \| Mar 04, 2025 Report Abuse
	works okay but takes a long time to get the cash works okay but takes a long time to get the cash
	gpouliot \| Feb 23, 2025 Report Abuse
	Always been my go to chain This chain does a better job at tracking and report the numbers than some other chains that won't show numbers (they also don't run promos). The secret is to book one stay, allow it to be processed (wait for the Topcash email), and then book the next stay. I like staying a different hotels but this just does a better job with promo and tracking.
	Mopar1999 \| Dec 04, 2024 Report Abuse
	hegs While it was the third-largest retailer in the IHG Hotels & Resorts CUSTOMER SERVICE +1 (805)- 41O 56OO IHG Hotels & Resorts PHONE NUMBER +1 (805)- 41O 56OO United States, Wal-Mart was more profitable than rivals Kmart and Sears by the late 1980s. By 1990, it became the largest U.S. retailer by reve
	Member1141177389200 \| Nov 14, 2024 Report Abuse
	This hotel won't track cashback unless you file a claim. Be careful, I never saw the cashback display automatically in my account since late 2023 from IHG. Every time I need to wait for a month to submit the missing cashback claim to customer service. This hotel is playing tricks and is very dishonest about the cashback they promise on this TopCashback website.
	CodingMonkey \| Jun 02, 2024 Report Abuse
	good service ?? ???. ??? ????
	baecsoo \| Nov 02, 2023 Report Abuse
	Unreliable Tracking Tracking with IHG is extremely unreliable. Despite using the Topcashback link and selecting a proper rate, the transaction doesn't always track. There's no rhyme or reason as to why one reservation tracks while another one doesn't. Fortunately, the support ticket system usually gets things fixed, but it's an unwanted extra step.
	sunskysea \| Sep 16, 2023 Report Abuse
	Takes a while You get the cash back, but it takes them forever to pay it out.
	aaronalbr \| Sep 05, 2023 Report Abuse
	TCB claimed I used another cashback services even when I did't First, TCB never tracks for anything - super annoying. Most purchases came up but when I had a 200 EUR purchase for IHG. TCB said some other cashback site got the commission which is difficult to believe.
	Member64473453950 \| Aug 25, 2023 Report Abuse
	Quite a trouble to keep a track and follow up for cash back each-time! I am a frequent traveler, and I stay with IHG almost all the time. It's a mission every time to keep track and follow up for cash back on stays with IHG. It doesn't get tracked automatically. I lose the cash back if I fail to manually follow up and put in a claim. Quite frustrating!
	Salithd \| Jul 10, 2023 Report Abuse
	Horrible partner rarely pays and when does is 5 months late. Didnt most of the time and when did took 5-7 months and 3 emails. Absurd
	ssgarvin \| Jul 01, 2023 Report Abuse
	Tracks fast and payout accurately Tracking of cashback is fast compared to other hotel chains, payout accurately and on time within the suggested timeline
	tryinghard2 \| Jun 14, 2023 Report Abuse
	nice nice topcashback
	KIM KWANGJIN \| May 24, 2023 Report Abuse
	Slow but reliable The wait for the cashback seems to take longer than most, but I trust it, and it's reliable.
	harmony91 \| May 23, 2023 Report Abuse
	Cashback with IHG is very easy, payment was fast.
	stats787 \| Nov 20, 2022 Report Abuse
	Very slow payout, at least 10weeks+
	Member115571219336 \| Sep 15, 2022 Report Abuse
	multiple reservations made at the same time using different "clicks." Only one tracked, the others declined.
	alex8688tw \| Dec 28, 2021 Report Abuse
	Reliable accrual of cashback, although the wait is long
	Raps \| Jul 29, 2021 Report Abuse
	Took several months after my stay, but tracked correctly
	lenin1991 \| Jul 15, 2020 Report Abuse
	did not honor cashback on February stay.
	hariring \| Apr 11, 2020 Report Abuse

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