TopCashback FAQs and Help

Why did my purchase not track?

The vast majority of transactions do track but the tracking system isn't perfect and problems can arise. There might be anti-spyware, anti-virus or other protection on your computer which might prevent cashback tracking to your account.

If this happens don't worry. Just wait a week or two as some transactions take a little while to be reported to us by the merchants. If at this stage the cashback has not tracked to your account simply complete a Missing Cashback Claim. The claim form should only take a few minutes to complete but you will need your order number as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf. The majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.

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Customer care team