TopCashBack Help & Contact - CashBack Help and Contact Pages

My cashback has tracked, but at a lower amount than expected.

Firstly, has your Purchase Amount also tracked at a lower amount than expected? If so, please follow this link for more information.

If your purchase amount appears to be correct, but your cashback is lower than expected then it may be that the cashback deal offered by the retailer has recently changed. Please do let us know so that we may change the rate shown – although our systems should pick up any changes pretty quickly.

We apologise if you feel you have lost out for this reason – but from time to time our rates may become out of date – and this is normally through no fault of our own, as we are not always informed when retailers change their rates. You should hopefully have noticed the discrepancy pretty quickly – in which case you should be able to return the item/cancel your policy if the cashback was very important to you.

However, if you feel that your cashback is tracking lower than the rate displayed on the site at the time of your transaction, then please lodge a missing cashback claim to enable us to look into this further.

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