TopCashback Help - Frequently Asked Questions

Seen a higher cashback rate? We’ll beat it!

You’ll be pleased to know that TopCashback has a Highest Cash Back Guarantee

This means that if you can find a better rate of Cash Back for your purchase from another online Cash Back provider, then we will beat the rate by 10%, if you choose to use TopCashback for the transaction. This means that you will receive 110% of the higher Cash Back rate, for example $10, in Cash Back would become $11, and 50¢ would become 55¢.

Here are our terms and conditions

To ensure that we can fulfil our guarantee to TopCashback members, any claims against the guarantee must meet the following stipulations:

• Cash Back rates will be matched when offered by the a US based and registered Cash Back website, showing a like for like offer, on a non-paid for platform, or within a closed group site.
• The highest Cash Back guarantee only applies to Cash Back offers listed on TopCashback for which a directly associated online purchase has been made and where the Cash Back has tracked.
• The higher rate of Cash Back must be being offered on the same date as the transaction took place. That is, you cannot claim against a higher rate offered at a later day than your transaction occurred.
• You must be able to provide proof of the higher rate by means of providing a valid URL where the rate is offered.

>>Where possible could you please retain a screenshot of the offer with the date and time showing? As we can use this to assist with your claim if you need to contact our customer support team.
• A cash transaction MUST be completed to be eligible for a Highest Cash Back Guarantee claim to be successful. Free Cash Back offers will not be eligible for submission as a Highest Cash Back Guarantee Claim.
• The transaction against which you're claiming must be showing up in your account with a Cash Back amount greater than or equal to 1¢.
• The site offering the Cash Back in relation to your claim must provide it as a monetary payout.
• Your claim must be submitted within seven (7) days of the actual transaction date, with the transaction visible in your account.
• Only genuine claims will be paid and our discretion will be used in certain circumstances. If you're not sure whether your claim is eligible or not, then submit it anyway and we will do our best to ensure you get the highest rate possible.
• We do not match Cash Back sites that require a paid subscription.
• Please note we cannot accept Highest Cash Back Guarantee claims for Discover Card and MyPoints, or any other points related rewards sites. 

Submit Cashback Guarantee Claim

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