New Year Customer Care Survey 2026

Posted on Jan 02 2026 Posted in Customer Service, Surveys

Become a TopCashback member for cash back, deals and more free perks. Join TopCashback Free

Congratulations to Eliza Z. from Newark, DE and Mae E. from Bayside, NY for winning the two $100 Cash Back prizes! Thank you all for participating!

To our valued TopCashback.com members: As we prepare for the new year, we’re looking for ways to enhance the experience for both new and returning users. Your feedback will help us make meaningful improvements.

Tell us, which stores do you wish we can add in 2026? Do you use AI tools to assist with shopping? How easy is it to tell when a retailer has special conditions or exclusions? What does getting Cash Back represent to you?

Don't be afraid to be honest. Take our brief questionnaire and enter for a chance to win $100! TWO lucky winners will be selected at random on January 8.

Please be sure to submit your email address at the end of the survey to be selected at random. Participants are required to answer every question to be eligible for the giveaway.

If you win, you will be notified via email from our winners@topcashback.com email account. The survey closes on January 8, 2026 at 6 a.m. PT.

Responses are voluntary and will remain confidential. All answers will be compiled together and analyzed as a group. See the full giveaway terms and conditions for more information.

To take our survey, click here!

Comments

Member144282185543January 7 2026, 23:36 They are legit. I love TopCashback
Great!!

santanu23January 7 2026, 20:14 I’ve been using TopCashback for a while now and honestly, it’s great and I like it!

VIkdqarwyJanuary 7 2026, 19:26 I’ve been using TopCashback for a while now and honestly, it’s great and I like it!
I would like to see Costco, Amazon.
I would like to use AI tools if they are available on a cashback website. AI could make it easier to find the best offers, understand special conditions or exclusions, and ensure cashback is activated correctly before I shop.
Sometimes it’s not clear whether I can earn cashback or not, so I need to double-check the terms and exclusions before making a purchase. While the main offer is usually visible, certain conditions or exclusions can be easy to miss, which makes it important to review the details to avoid missing out on cashback.
Cash Back on TopCashback means earning real money back and I like it!

priscprnJanuary 7 2026, 13:02 It is nice and easy to use top cash back and also love the cash back is instant, and the rates are higher than other rebate shopping platforms. Only wish there was an option to get a check in the mail and the pc and a mobile app were able to capture the purchases at the same time. Thanks

jearimotheisJanuary 7 2026, 09:17 It would be nice to have a connection between using a pc and a mobile device when making a purchase. If the cashback is confirmed on the pc but you make the purchase on a mobile app it would be nice to know the cashback was captured.

bren76January 7 2026, 08:32 I would like to see Amazon, Sam's Club and yes I use AI to check what the lowest price was on Items. Its pretty easy to tell when there is special conditions or exclusions because its on the website.
Getting cash back represents a percentage of what I'm spending returned to me which is super helpful.

Member144277679251January 7 2026, 01:14 I thank TopCashback ! Happy New Year

Well Fargo January 6 2026, 08:21 It's a no-brainer deal with TopCashback!

lotusJanuary 5 2026, 10:35 I work with cenoa , it is respect my cashback down to American bank account. Never experience before , It looks like you are American citizen and access to american banking system. I like top cash back. it is real working sistems and too easy use it.

Member128057715650January 5 2026, 09:37 Please add retailers: Costco, Amazon, and Walmart or HEB, Sam's with regular products.
I do use AI tools occasionally to research products before purchasing.
Sometimes it's challenging to determine if a retailer has special conditions and exclusions and you have to read their terms and conditions which can be time consuming.
Getting cash back is an encouraging incentive and wonderful benefit of TopCashback. Plus I absolutely love the hummingbird games when they aren't botched like this last time.

Trujillo1January 4 2026, 17:43 I love using top cash back I just found about it last year and it’s so easy to use it’s legit

june23January 4 2026, 16:03 i cant use paypal on my TopCashback

TopCashback Hi there,

We're sorry to hear this. We do have 40 different options to receive Cash Back if PayPal doesn't work!

Best,
Erica

Member115571219336January 4 2026, 16:00 I’ve been using TopCashback for a while now and honestly, it’s great! There’s a really good selection of shops and withdrawing earnings is super quick. Sometimes a few shops take a bit longer to make the cashback payable, which can be a little disappointing, but the customer care team is always fast to respond and help out. Overall, I’m happy and will definitely keep using TopCashback!

cjpetersg33January 4 2026, 15:00 Please add retailers: Costco, Amazon, and Walmart with regular products.
I do use AI tools occasionally to research products before purchasing.
Sometimes it's challenging to determine if a retailer has special conditions and exclusions.
Getting cash back is an encouraging incentive and wonderful benefit of TopCashback.

GreatRateJanuary 4 2026, 09:46 Do your best to make a deal with Walmart and Amazon, even if it's just 0.5%, anything. I spend upwards of $10000 between the two each month for my business.

MRSmidtJanuary 4 2026, 07:12 I think that you have a very good selection of stores.

MahafuzJanuary 4 2026, 04:56 They are legit. I love TopCashback

Member144259084318January 3 2026, 20:07 Why is the 40 Walmart offer not available

TopCashback Hi there,

Our new member $40 Walmart offer expired on November 15, 2025. If you made your first purchase via that link and haven't received your Cash Back, please let us know!

Best,
Erica

mskimmy420 January 3 2026, 19:28 Love TopCashback. They are legit

Member737535202328January 3 2026, 16:24 Best cashback site ever its kinda good!

Jacky1322January 3 2026, 08:29 Better cash back then all I’ve tried them all not what they say they are top cash says and delivers love it everyone should give top cash a try the best

kshawhanJanuary 3 2026, 07:40 I just joined Cashback and it is easy to use and I really like it a lot.

focus21January 3 2026, 06:20 I love Top Cashback, the transit site.

emilykingJanuary 3 2026, 05:14 I LOVE TopCashback

Member940834091746January 2 2026, 21:38 Being recommended by some KOL and started to explore the world of cash back; good site with earning offers!

Member640250373632January 2 2026, 21:30 The only good choice for earning cash back; hoping to see more earning partners on airlines or points.com.

sjt1010January 2 2026, 20:03 All my bookings are with Top Cashback.
Thanks to you, I'm putting the savings to good use.

I love Top Cashback, the transit site.

Linda_LareeJanuary 2 2026, 13:20 If there were a way for me to remember to go to TCB Before shopping...I made 2 orders without using TCB. Shame on me!!!

Member144251012854January 2 2026, 05:16 Decrease the amount of time it takes a transaction to go from confirmed to payable. Bonuses for making X number of purchases in a certain time frame. Thank You !

cenylczJanuary 1 2026, 18:10 Love this service! Quicker response to cashing out would be awesome!

SuzyQHardyJanuary 1 2026, 10:30 Love this service! Quicker response to cashing out would be awesome!

j_greene72January 1 2026, 08:38 Decrease the amount of time it takes a transaction to go from confirmed to payable. Bonuses for making X number of purchases in a certain time frame.

AidanaBabJanuary 1 2026, 01:46 I use your cashback service frequently and really enjoy how many stores are part of the program. Of course, there are the occasional tricky cases, but your support team always responds quickly and comes up with solutions that work well for both the customer and TopCashback.

Member513936305651December 31 2025, 23:32 Very bad customer service. I didn't get my cash back.

TopCashback Hi there,

I'm sorry to hear you had this experience. I'd love to know some details and see if I can provide some assistance. Please send me an email to uscustomercare@topcashback.com.

Best,
Erica

firecloudDecember 31 2025, 21:50 IMO, TCP is the most trustworthy cashback portal. It reports cashback very fast after purchase, is accurate, and the pending time is reasonable.

TopCashback Thank you so much! We try our best to provide the most savings for our members. - Erica :)

Angshuman December 31 2025, 18:57 Best cashback website I have ever seen and super easy to earn cashback. Very simple process.
Just try to improve cashback confirmation time, and you will be number.1 cashback website in the world.

michellehcchanDecember 30 2025, 14:26 it is supper easy money to earn.

Jesquivel62December 29 2025, 13:04 Honestly I wish y’all could partner with popular small shops like pink Lily and neesees. Realistically even shops like Burlington and marshals or Ross you know those discounted stores. I don’t personally use AI tools maybe it’s my age speaking but I also feel like most older people like to shop and save most of the young people I know compete on who spent the most rather than who saved the most but maybe there are other younger generations that like to so smart. I’ll be honest sometimes I feel like some conditions are a bit ambiguous but maybe I’m just not reading carefully enough. Cash back to me means opportunity to extend provisions just a little further a help for those of us trying to scrape by but still give our families something even just the necessities.

TopCashback Hi there!

Thanks for the feedback! Make sure to take our survey above to be entered!

Erica :)

WardhaDecember 29 2025, 12:44 I’d like to see more everyday and global stores added in 2026, especially grocery, electronics, fashion, and popular online retailers. I do use AI tools to compare prices, find deals, and make smarter shopping decisions. It’s not always easy to spot special conditions or exclusions since they’re often hidden in fine print, so clearer explanations would help. Cash Back represents real value to me it feels like a reward for purchases I was already planning to make and makes shopping feel more worthwhile.

TopCashback Hey there! Thanks for commenting. Make sure to take the survey linked above to be entered! - Erica :)

Member128057715650December 29 2025, 11:34 Which stores do you wish we can add in 2026? I wish you could add the small mom and pop shops in our small cities. Do you use AI tools to assist with shopping? No, I don't need AL to assist me. How easy is it to tell when a retailer has special conditions or exclusions? I read their terms and conditions before I buy anything. What does getting Cash Back represent to you? It means putting in a little work to get the savings as cash back when I really need it.

TopCashback Hey there! Thanks for commenting. Make sure to take the survey linked above to be entered! - Erica :)