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Swing-N-Slide Reviews
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Reviews and experiences from TopCashback members who have shopped with Swing-N-Slide.
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Swing-N-Slide Reviews
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Date: Newest First
DO NOT BUY FROM SWING N SLIDE
We cannot use our swing set because the "engineers" only thought to drill the beam with one hole for each side of the swing when the hardware they sent needs 2 holes. When I call to get hardware that fits the holes that were drilled the company told me sorry you are out of luck we will not help you, you will have to drill your own holes because we gave you a support beam that is meant for many different playsets so it is only predrilled for the playsets that use single hardware. So I asked for the hardware that fits the beam that was sent and I was told NO. I would have to go buy that hardware to match the beam they sent and/or drill into the support beam to make the second holes for the hardware they sent. If anything breaks STILL ZERO accountability for them.
ALL OF THIS IS A MANUFACTURING PROBLEM NOT AND I REPEAT NOT A CUSTOMER PROBLEM.
I knew I should have paid the extra and got the AMERICAN MADE. Swing-n-slide is a joke and has ZERO customer service skills.
Member336701476539 | Mar 22, 2023
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DO NOT BUY FROM SWING N SLIDE
We cannot use our swing set because the "engineers" only thought to drill the beam with one hole for each side of the swing when the hardware they sent needs 2 holes. When I call to get hardware that fits the holes that were drilled the company told me sorry you are out of luck we will not help you, you will have to drill your own holes because we gave you a support beam that is meant for many different playsets so it is only predrilled for the playsets that use single hardware. So I asked for the hardware that fits the beam that was sent and I was told NO. I would have to go buy that hardware to match the beam they sent and/or drill into the support beam to make the second holes for the hardware they sent. If anything breaks STILL ZERO accountability for them.
ALL OF THIS IS A MANUFACTURING PROBLEM NOT AND I REPEAT NOT A CUSTOMER PROBLEM.
I knew I should have paid the extra and got the AMERICAN MADE. Swing-n-slide is a joke and has ZERO customer service skills.
Member336701476539 | Mar 22, 2023
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