It can take up to 7 days for your cash back to show in your account as ‘pending’. We then need to wait until the retailer confirms your purchase and for them to pay us. This can take on average between 1-3 months. Once we have your cash back, it'll become ‘payable’ in your account.

When your cash back shows as 'payable' in your account, you can withdraw and choose from a wide range of payout methods such as bank transfer, PayPal, or any of our 20+ gift cards for extra bonuses. For most withdraws, we usually pay you within a couple of working days.

Tip: Add your payout details earlier, even before you’re ready to withdraw, as we’d automatically disable payments for 72 hours for security reasons.

In the rare occasion where your purchase wasn’t automatically recorded in your account, you can get in touch with our customer service team.

Only vouchers listed and authorized by TopCashback would work in conjunction with cash back. You can find them in the Special Deals & Coupons section of the retailer’s page on our site.