Vacationers are leaving positive reviews for Secret Escapes on Trustpilot.com. Many are praising the customer service team for providing helpful, expedient service when it was needed. After the coronavirus pandemic forced travelers to cancel their plans, Secret Escapes made sure to offer credit or refunds. “I canceled a three-day stay at a London hotel due to the latest COVID restrictions,” shares a customer, “and the money was refunded a day later with a polite confirmation letter.”
Others who were fortunate enough to experience their trip are more than satisfied. “The first time I booked a holiday to Dubai was with Secret Escapes and since then, I have not looked elsewhere,” reads one Secret Escapes review. “All the information is detailed very well on the website and agents are always willing to help through telephone.”