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Klook Reviews

Reviews and experiences from TopCashback members who have shopped with Klook. Log in to review

Klook Reviews
	Won’t payout They really do decline cashback for no reason. I booked a pocket WiFi and it’s not on the exclusion list but it’s rejected for no reason.
	maniemae \| Aug 13, 2026 Report Abuse
	they declined all my cashbacks with no reason. I payed and used the app normally, waited the time to be available for cash out but instead of changing to payable it simply changed to declined with no explanation.
	diegomamaral \| Aug 07, 2026 Report Abuse
	Exclusion to be simplified Too many exclusion for the customers to review before purchase. Why not to mark the item eligible or not to claim the rebate provided that no return/ cancellation/ promotion code applied.
	linwlr \| Aug 03, 2026 Report Abuse
	They will never pay! Beware Don’t get carried away by higher payout rates, the real issue is they wil not pay a dim will deny all purchases!
	yoman \| Aug 02, 2026 Report Abuse
	Denial merchant After 2 months, Klook denied your purchase successfully tracked in TCB at initial stage. Klook stated this purchase is non eligible. Why Klook not to deny it at the initial stage.
	ngwaiching \| Aug 02, 2026 Report Abuse
	carefully followed every step and ended up with denied. Don't bother. Bought universal studio vip tour with them, followed every step carefully but still got the denied. Wasted the opportunity to get 5% rebate from other site, so this causes me losing money.
	Member1135435399407 \| Aug 01, 2026 Report Abuse
	cashback denied declined cashback -- so pointless
	caicom \| Jul 01, 2026 Report Abuse
	Too much exclusions You can get Cash Back but after sometime it will be declined for sure.
	Ruakh \| Jun 30, 2026 Report Abuse
	Stop wasting your time.(??????) TCB has records of all transactions on Klook, but Klook denies every single one of them. TCB??????Klook???,?Klook????????
	x1013016551 \| Jun 26, 2026 Report Abuse
	Complete Lack of Transparency My hotel booking via Klook was denied cashback as Klook alleges that a coupon code was used. When I submitted a missing cashback claim, the TopCashBack staff handling the case was not keen to follow-up on the matter and essentially told me to accept Klook's decision without doing anything further. The unreliable tracking and lack of transparency when handling missing cashback claim is disappointing, which has led to the score given.
	kayfung \| May 15, 2026 Report Abuse
	Hi there, We’re sorry to hear that you’ve been disappointed with your experience. Cash Back can sometimes be declined by the retailer if a promotional or discount code is used that wasn’t advertised through TopCashback at the time of purchase, as this can affect the transaction’s eligibility under the retailer’s terms. We completely understand how frustrating this can feel, especially when tracking doesn’t go as expected. While we do rely on the retailer’s validation process, we’re always happy to review any additional information that may help us investigate further. Please feel free to contact us at uscustomercare@topcashback.com with a copy of your booking confirmation so we can take another look into this for you. Best, Erica TopCashback
	Don't waste your time Like everyone they declined the cashback wihtout any reason stop wasting your time behind them
	Member943291976410 \| Mar 17, 2026 Report Abuse
	I like this reserved Very simple and simple setup is good.
	Yoshi3 \| Mar 12, 2026 Report Abuse
	Fraudulent vendor Fraudulent vendor. You don't actually get the cashback after the purchase. Just like others said. Consider yourself warned.
	Member436967661427 \| Feb 16, 2026 Report Abuse
	Hi there, we’re really sorry to hear about your experience. Cash Back is not automatically declined, and in the vast majority of cases it tracks and pays successfully. When it doesn’t, it’s usually due to tracking issues such as ad blockers, cookie settings, or the purchase not meeting the retailer’s Cash Back terms. We’d genuinely like to look into this for you and get it resolved. Please email us at uscustomercare@topcashback.com with your order confirmation details so we can investigate further. We appreciate you bringing this to our attention and hope to turn your experience around. - Erica TopCashback
	Pointless Klook Rebate. Rejection every time Made multiple purchases on Klook following their guidelines. Every transaction was rejected. I don't even see the point of of Klook being on topcash.
	Channingng \| Feb 14, 2026 Report Abuse
	Hi there, we’re sorry to hear about your experience — especially after making multiple purchases. Cash Back is not automatically rejected, and we certainly understand how frustrating this situation must feel. When transactions don’t track or are declined, it’s typically due to tracking interruptions (such as ad blockers, coupon codes not listed on our site, or navigating away before completing the purchase) or the purchase not meeting the retailer’s Cash Back terms. We’d really like the opportunity to review your orders in detail. Please email us at uscustomercare@topcashback.com with your Klook order confirmation emails and booking reference numbers so we can investigate further. We appreciate your feedback and hope we can help turn this around for you.- Erica TopCashback
	High Frequency of cashback declined & long wait time for cashback posted All my transactions were tracked automatically, but most of cashback are declined after 3 months. The worst cashback experiences I have encountered with merchants on Topcashback website. Be aware!!
	CLAREWENG \| Jan 06, 2026 Report Abuse
	Hi there, We're sorry to hear about your experience and understand how frustrating it can be when Cash Back is declined. While transactions may track automatically, Cash Back is still subject to the merchant’s validation process, and the retailer ultimately determines whether a purchase qualifies. Cash Back may be declined for several reasons, such as the use of coupon codes not listed on TopCashback, order changes or cancellations, or if another marketing channel was credited for the sale. If you’d like us to review your transactions, please feel free to contact me at uscustomercare@topcashback.com with your order details and we’ll be happy to take a closer look. We appreciate your feedback. Best, Erica TopCashback
	Bad experience My cashback was properly tracked and shown as pending, and I already completed the trip. Pending cashback should be confirmed after the usual waiting period, not denied after the activity is finished. If this item was not eligible, it should have been rejected at the start and shown as $0, not after everything was completed.
	evan0901 \| Dec 09, 2025 Report Abuse
	Hi there, Thank you for sharing your feedback. We understand how frustrating it can be when Cash Back initially tracks as pending but is later declined. While tracking shows that the purchase was recorded through TopCashback, all Cash Back is still subject to the merchant’s validation process. The retailer reviews each transaction after the order or activity is completed to confirm it meets their eligibility requirements before approving the Cash Back. If you’d like us to review your transaction, please email me at uscustomercare@topcashback.com with your order details and we’ll be happy to take a closer look. We appreciate you bringing this to our attention. Best, Erica TopCashback
	Try some other cash back site for Klook or avoid Do not use, my cashback was denied after 3 months. I don't know to blame TCB or Klook, but three different valid cash backs were denied. Don't waste your time
	pradeepkg \| Dec 07, 2025 Report Abuse
	Hi there, We’re sorry to hear about your experience and understand how disappointing it can be when Cash Back is declined after a waiting period. While transactions may initially track, all Cash Back must go through the merchant’s validation process before it can be confirmed. If you’d like us to review your transactions and see if there’s anything further we can do, please email me at uscustomercare@topcashback.com with your order details and I’ll be happy to take a closer look. We appreciate your feedback. Best, Erica TopCashback
	Violation of Terms Do not use. Declined valid cashback in violation of the terms after waiting months. Unconscionable actions by both the merchant and TCB
	Member1022470488112 \| Nov 21, 2025 Report Abuse
	Decline for no reason Declined after long wait for no reason. All purchase were declined and none of the transaction is on the exclusion.
	jeff612916 \| Nov 11, 2025 Report Abuse
	worked well 6 bookings. All paid out. Worked well.
	fischchr \| Oct 26, 2025 Report Abuse
	Cashback declined Did not get anything. It was tracked automatically, but still after 3 months it was declined.
	Raja1 \| Oct 22, 2025 Report Abuse
	Almost everything has been decline It's like cheating! You should at warned about something non-cashable, not just decline when we already bought it!
	Howieyu \| Oct 06, 2025 Report Abuse
	Hi there, I'm sorry to hear you've had a bad experience, however we do list terms and exclusions for each merchant that states what is ineligible for Cash Back. If you've made a purchase that was supposed to be eligible, please submit a Missing Cash Back Claim and we will chase that up for you. Best, Erica TopCashback
	Very dishonest I don't know why they are still on TCB. Klook is very unreliable and dishonest even if the cashback tracks. Keep in mind that they are already hiking prices when you click through TopCashback. I noticed this for Eurail passes, which (NOT THEN) they have now added as an exclusion.
	memberwjokckwjcjebk \| Aug 10, 2025 Report Abuse
	Hi there, To clarify, TopCashback doesn’t set merchant prices or exclusions; those are controlled by the retailer. Prices on Klook can change due to factors like promotions, currency, taxes, or dynamic pricing, but if you’ve seen a clear price difference after clicking through TopCashback, we’d really like to investigate that with Klook directly. Regarding Eurail: exclusions are determined by the merchant and can change over time. We update the retailer’s page as soon as we’re informed, but we understand how frustrating it is when something you previously purchased later becomes excluded. If you have an order that tracked but didn’t pay out—or any examples of price changes—please raise a Missing Cash Back Claim. Our Customer Care team will review and liaise with Klook to try to put things right. Best, Erica TopCashback
	All orders got declined They tracked immediately but all orders got declined later.
	peach0223 \| Apr 06, 2025 Report Abuse
	Hi there, If your transaction has been declined, we highly recommend submitting a Missing Cash Back Claim so we can work with Klook on your behalf to see the reason and if we can fight for that Cash Back. Best, Erica TopCashback
	Declined cashback for no reason promoted to give high cashback but cashback declined months later with no clear reason. Has anyone gotten cashback from them?
	jsp02014 \| Apr 01, 2025 Report Abuse

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