|
DO NOT BOOK THROUGH THIS SITE!! HORRIBLE customer service, and if you call to speak with a manager you will not ever speak to one, and I am convinced this is a fraudulent website. I booked a reservation in error ONE DAY ago (March 1), and literally called within minutes to cancel. The rep I called to assist with cancellation was very helpful (side note: the morning or day reps seem to be much more knowledgeable, and professional), patient and sent an escalated email to the hotel and Hotel Power's escalation team. Initially, that seemed to be ok, but when I called in the evening the same day of the erroneous booking (to follow up on the status of the cancellation and speak with a manager), the initial rep had no idea what he was doing and I waited over 30 minutes to speak with a manager whom I was told would call me back, and never did. When I called back 3-4 times last night to speak with a manager, every representative either picked up and said NOTHING, or immediately disconnected the call when I asked to speak with a manager. I tried again this morning and got a decent rep who listened to my situation, and even apologized for the representatives who disconnected the calls last night. He offered to call the hotel and his escalation department to see if he can get the reservation cancelled, free of charge, and even gave me his direct call center number and extension. Fine. It's now 1 hour later, and I'm calling back...I had to call several times, because the call kept getting disconnected. I am now on hold for the rep who gave me his extension. He seems to genuinely want to see that this matter is rectified and ensure I am refunded for the reservation, but this has truly been a nightmare working with this website and though I booked in error, I will NEVER come refer nor come back to this site again for any travel / hotel needs.
|
|
| |
| Mar 02, 2019
Report Abuse
|
