Why is my Missing Cash Back Claim taking so long?

After you submit a claim, we check to ensure all fields are complete. We may wait a week or two to group claims for each affiliate network.

Once submitted, we rely on the affiliate network and retailer to process it. Some networks accept reminders or resubmissions, while others only handle new claims. Unfortunately, this process can’t be sped up.

We stay in close contact with affiliate networks to ensure claims aren’t overlooked. The flowchart below outlines our process:

Related questions
• What should I do if I submitted a Missing Cash Back Claim, but now my transaction has tracked correctly?
• Why has one of my claims been resubmitted to the retailer, but the other one hasn't?
• Why has my claim not been sent to the retailer yet?
• What does it mean if my Cash Back claim is "On Ice"?