TopCashBack Help & Contact - CashBack Help and Contact Pages

I have submitted a Missing Cashback Claim - but why it is taking so long?

After you submit a claim, we run through it just to check that the relevant fields have been completed. We then may wait for a week or two (or sometimes even more) so as to ‘batch up’ the claims from each affiliate network.

Once we have submitted your claim, we simply have to wait for the affiliate network and merchant to process this. Some affiliate networks accept our ‘resubmissions’ or reminders – whilst others will only process new claims. At this stage we are reliant on the retailer processing the claims and there really isn’t much that can be done to speed this process up.

We do, however, maintain good contact with all of the affiliate networks – helping to ensure that our claims are not forgotten about.

The flowchart below details out the process we follow:

Missing Cashback Claim Process


« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "
Customer care team