TopCashback FAQs and Help

Hotels.com eGift Card Terms and Conditions

PLEASE NOTE; Purchases made with ecodes will not be eligible for cashback. Cashback is calculated on the value of the transaction after gift card redemption.

For balance inquiry, call 1-888-999-4468. You can use your USD e-Gift Card(s) on the US version of Hotels.com and your CAD e-Gift Card(s) on the Canada version of Hotels.com. Card may not be redeemed for cash. Cards will not be replaced if lost or stolen. Treat this card like cash. You must pay for your stay when you make the booking.  Bookings are subject to availability and the hotel's terms and conditions. This e-Gift Card can't be used for:  Package bookings i.e. hotel + flight , bookings made through Group Travel Services , bookings paid for at the hotel , bookings at non-participating hotels , bookings made prior to receipt of this e-Gift Card.


« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "
Customer care team