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KittyNg738 | Jan 02, 2022
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Hi there,
There are many different reasons in which Cash Back doesn't track. Reasons that could be no fault of our own such as not remembering to clear cookies & cache regularly, having ad-blockers on, shopping with too many tabs open, not making a purchase through the tab TopCashback opened, clicking around to other tabs while shopping or utilizing a coupon code not provided by TopCashback. If you feel you've done all these things correctly, please reach out to our customer service team and we can take a deeper look into your account.
Best wishes,
Erica
TopCashback
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