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Cashback Tracked at First but Later Declined
The cashback initially tracked correctly and appeared in my account balance, so everything seemed smooth at the beginning.
However, the cashback was later declined close to the end of the refund period. This timing is frustrating because many people rely on the cashback when deciding to purchase. By the time it was declined, the refund window was almost over.
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z10321450 | Mar 05, 2026
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Hi there,
Thanks for your feedback—we completely understand how frustrating this situation must have been.
We’re glad to hear the Cash Back initially tracked correctly, but we’re sorry that it was later declined, especially so close to the end of the refund period. Cash Back decisions are ultimately made by the retailer based on their terms and validation process, and unfortunately, these updates can sometimes happen later than expected.
That said, we know timing is really important when Cash Back plays a role in your purchase decision. We’d love to take a closer look at your specific transaction to see if there’s anything further we can do or clarify for you.
Please reach out to me at uscustomercare@topcashback.com, and I'd be happy to investigate this for you.
We appreciate you bringing this to our attention.
Best,
Erica
TopCashback
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