Discount Contact Lenses Reviews

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Reviews and experiences from TopCashback members who have shopped with Discount Contact Lenses. Review this merchant
Discount Contact Lenses Reviews
friend icon Very good
  courage2008 | Mar 05, 2019 Report Abuse
friend icon Even though I didn't get to earn cashback on my purchase ( I don't know why, probably user error on my side) I am still super pleased with my purchase. I ordered acuvue oasys contacts through discountcontactlenses.Com on 1-6-18 and received them on the 11th! it was super fast and the tracking provided was spot on.
  night1836 | Jan 11, 2018 Report Abuse
friend icon I ordered my lenses over 2 months ago. Customer service was quick to reply but was not forth coming with information regarding my order. I waited patiently for 1 month and then contacted customer service as the status of my order had not updated in that time. I was informed in the return correspondence that my order would have to be reordered and they would expedite shipping. No explanation as to why it would have to be reordered. At this point I was irritated because I had placed this order 2 months in advance of when I needed them. So another few weeks passes. I've received nothing and again the status on my order has not changed from lenses ordered. So I contact customer service again, this time letting them know I was getting more than a little frustrated. I received a phone call from ac lens (which i'm guessing is their parent company) and a voicemail stating that there was a problem with my order and to please call them. I returned the phone call. The person I spoke with sounded very bored to be doing this and then stated that they can't make my contacts because (insert her mumble explanation here that I couldn't understand). I asked why I was not informed of this when I placed my order back at the beginning of october. This person didn't answer my question and just said do you want us to contact your doctor? I replied "why? I don't understand. I provided the prescription from my doctor's office." Again no reply from the customer service rep. So I just told her to cancel my order. This was a horrible experience and now i'm out of luck with having my contacts by the time I needed them. I have yet to receive my refund so I can't say whether or not they are forth coming with refunding your money. I will update if I receive it. "
  Member1116809601514 | Nov 26, 2018 Report Abuse

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