According to Trustpilot.com, shoppers are wholly satisfied with their experience at boohoo.com. Most boohoo reviews bear a four- or five-star rating, with many applauding the retailer’s customer support team. They’re “very quick and very helpful,” writes one buyer. “I was expecting a reply within 24-48 hours. However, it just took 20 minutes for my query to be resolved.”
Other boohoo reviews mention how easy it is to make a return or get a refund. For example, when one shopper accidentally ordered the same thing twice, she “requested a refund but only received a partial one. I got in touch with the team and [they] helped me get the other half of my refund.” There was no sign of any hassle!
