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Satisfied Alibaba customers are praising the company for its services on Trustpilot. Many Alibaba reviews applaud the retailer's affordability, timely deliveries, and professional suppliers. In fact, one customer writes that she had ordered items that arrived only one week later. And the seller “always responded when I had questions,” she adds.

Other Alibaba reviews discuss the helpful support reps and open communication. A buyer claims that the pricing of the products he ordered was clear, while “the video of the production process was an added bonus.” And another says he has yet to find a “bad” supplier from Alibaba.

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It's a very long time to wait when I can use the money
  Dmitry_ | Jun 22, 2021 Report Abuse
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4 buys at these shop. Delete cache before I visit it. Use extra an other browser without any ad blocker. Also I turned off my antivirus. All 4 buys had not been tracked over several weeks. All orders are marked as received for sure. Alibaba have big problems with tracking and they should advise clearly instruction or delete alibaba from this platform. It creates only unsatisfied users…
  dano1986 | Aug 06, 2022 Report Abuse
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Alibaba doesn't pay cashback, checked it with different cashback services. I can receive cashback from all websites, except for Alibaba. To be fair, they paid me about $50 and then stopped.
  TrueOwner | Feb 27, 2020 Report Abuse