Because of the nature of how AliExpress works, individual sellers are able to opt-out of the tracking and paying of cashback so please be aware of this when buying. Around 30% of products are impacted by this. For the same reason, we unfortunately are unable to accept claims for this retailer. Also, please ensure once you receive your goods from AliExpress that you mark these as 'Goods Received' in your account, to help confirm your order with the retailer.