TopCashback FAQs and Help

If your transaction seems to have tracked, but it has only ever been displayed as zero then this can mean several different things.

(Please note: This is different to your cashback having tracked at a value, but then being crossed out and replaced with zero - you can read more information about this scenario here).

Several retailers report 'leads' as a transaction event. This means they are reporting that they have detected that you clicked through from TopCashback to their site - but they are not yet reporting that they have tracked any transaction entitled to cashback.

On the whole it is normally quite a good sign that the retailer has detected your click through - but if no cashback value is reported then it is best to submit a Missing Cashback Claim before too long.