TopCashback FAQs and Help

My cashback tracked at zero straight away

If your transaction seems to have tracked, but it has only ever been displayed as zero then this can mean several different things.

(Please note: This is different to your cashback having tracked at a value, but then being crossed out and replaced with zero - you can read more information about this scenario here).

Several retailers report 'leads' as a transaction event. This means they are reporting that they have detected that you clicked through from TopCashback to their site - but they are not yet reporting that they have tracked any transaction entitled to cashback.

On the whole it is normally quite a good sign that the retailer has detected your click through - but if no cashback value is reported then it is best to submit a Missing Cashback Claim before too long.


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