TopCashback FAQs and Help

My transaction has been declined

If your transaction is showing as declined or has a line through the amount, then the merchant has declined your cashback transaction.

If this applies to you, please lodge a missing cashback claim and we'll be able to look into it further for you.


« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"Fair Play is at the heart of our culture – that means striving to do what’s fairest for you and our employees. "
Customer care team