How to Maximize Your TopCashback Experience

Posted on Jan 01 2024 Posted in Money-Saving Tips, Customer Service

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How to Maximize Your TopCashback Experience

It's happened a few times. You click through to the merchant of your choice from the TopCashback portal, yet when you go to check your account after completing your purchase, you're shocked to see that your purchase hasn’t tracked. Immediately you think you must’ve been cheated from the deal.

Rest assured, this isn’t the case. With just a few of these simple, rather mindless tips, you can be pretty confident that your purchases will track properly.

Be sure to clear all your cookies/cache before signing in to your TopCashback account to begin shopping.
Double-check that you don’t have ad blockers of any sort installed on your device.
Be mindful that once you’re shopping on the TopCashback site, you must stay on the site without navigating anywhere else on your desktop. For example, don’t check your email in between your browsing/shopping on TopCashback.
Always triple-check the terms and conditions of each merchant to ensure that you’re not breaking any of the qualifications to receive your cash back. Some items, for example, might not be eligible for cash back.
Refrain from using coupons or promo codes that are not offered by TopCashback. Discounts of any sort can disqualify you from receiving cash back.
Any canceled/returned items will no longer be eligible for cash back.
Some merchants recommend that you start your shopping with an empty cart. So, as always, it's best to read the terms and conditions thoroughly.
If you don't want to completely remove your ad blocks or extensions, consider disabling them at the time of purchase.

We always want our members to get the most out of their TopCashback experiences, and we understand it can be quite easy to overlook some of the verbiage in the terms and conditions. But if you take those extra few minutes to make sure everything looks good on your end, it will really pay off!

Photograph of the blog author, Dominique Vinas.

by Dominique Vinas

Dominique Vinas is the online reputation coordinator at TopCashback.com. After earning her communications degree, she worked in event planning for a non-profit women's rights agency and marketing for furnished apartment rentals before coming to TopCashback, where she wears many hats in the customer care/digital marketing space. This mom of two has her hands full, but the excitement is what keeps her going.

Comments

whittonmFebruary 21 2024, 06:55 I now purchase from a web browser with no extensions, with no other tabs open, and just go to cashback and use it to go to the retailer site and make a purchase. I still often do not get cash back with no explanation.

Julie10872January 15 2023, 19:54 Thanks for the tutorial!!

vemma277January 12 2023, 07:58
Great post! Thank you.

ranganaMarch 10 2022, 07:50 Why I can't get my money back

TopCashback Hi There,

Sorry this was missed.

If you still are in need of help with your missing cashback, please send me an email to promotions@Topcashback.com so I can take a look into your account for you.

Best Wishes,
Dominique

KathrynCroftFebruary 11 2022, 02:05 Hi, over the past 2 days I ordered several items from the same website. The cash back listed on your site was 10% For all of these purchases, however, my pending cash back is listed as 4% For all these visits. Please explain why the percent is not the amount stated when I went through your site and how can this be corrected. I didn't find an answer anywhere on your webpage. Thanks for your help.

TopCashback Hi There,

Thank you so much for getting in touch and i'm sorry about this experience. Please send me an email directly to promotions@Topcashback.com with a copy of your receipt and I will look into this for you.

Best Wishes,
Dominique

andre45January 15 2022, 07:49 Does using the TopCashback extension eliminate the need to clear cookies and disable other extensions? Or is that still necessary? And will the extension work even if third-party cookies are blocked? Several browsers do this already by default, and Chrome is expected to in 2023 (they delayed it a year).

TopCashback Hi There,

That is absolutely correct- You do not need to clear cookies or disable other extensions. Also, our browser extension will definitely still work even if third part cookies are blocked by the browser.

Best Wishes,
Dominique

wayfarerscloud9November 3 2021, 01:20 How about my two missing cashback clains, each of $1.50, for train ticket purchases thry trip.Com?

There is such a low travel agent commission, perhaps a maximum of 10% But i'd suggest nearer to 5%, On such tickets that to afford a $1.50 cashback the ticket purchase value would realistically need to be a minimum of $30.00.

So how can trip.com possibly be offering $1.50 for any value of train ticket purchase when such tickets can be priced for as little as $2.50?

TopCashback Hi There,

Please send me an email directly to promotions@Topcashback.com and I will check on this for you.

Best Wishes,
Dominique

GodswillJanuary 8 2021, 10:24 Thanks. I did something wrong because my first purchase didn't track. However, lessons learned and the second try was a success. Easiest $10.00 I ever made. Thanks!

TopCashback Hi There,

No worries at all. So glad you were able to follow the steps and get the cashback! So excited for you to continue to take advantage of our offers sitewide :)

Best Wishes,
Dominique

Paulperry2015November 15 2020, 16:31 Good Lover

andre45September 9 2020, 06:32 Please ignore my previous advice to use an incognito window. Chromium is now blocking third-party cookies in incognito windows as of version 83, so assuming third-party cookies are required, that won't work anymore. A regular window should work as long as one checks the Settings to make sure all cookies are allowed, including third-party cookies.

Also, some browsers, including Safari and Firefox, now block third-party cookies by default. These 2 browsers have over 20% Of total browser share. In addition, Chromium is expected to block them by 2022, so that needs to be watched.

TopCashback Hi Andre,

Thank you so much for sharing this wonderful advice with our members. We really appreciate your feedback.

Best Wishes,

Dominique

andre45August 25 2020, 01:37 It's not necessary to remove extensions such as ad blockers. Temporarily disabling them is enough. It's not necessary to clear cookies either, if one completes the entire process (from clicking through from TopCashback to completing the order on the merchant's site) in a single private browsing/Incognito window. When such a window is opened, preexisting cookies are hidden, but new cookies can be set for the lifetime of the private window. Please update your advice, as extensions and cookies are useful, and many people will understandably not be willing to remove/Clear them permanently. Thanks.

TopCashback Hi There,

Thanks so much for the additional suggestions! These may be helpful alternatives to the tips already suggested so we may consider adding in some of these as additional options.

Best Wishes,

Dominique

Member525917535824July 28 2020, 08:08 Is there any way that TopCashBack could add a test web page to verify that our browser settings are correct? Also please be more specific about which cookies to clear. It is a pain as some other sites I use depend on their cookies.

TopCashback Hi There,

Thank you for reaching out. We don't currently have a way to test browser settings, but you should just make sure that all ad blockers are turnd off. For how to clear cookies, it may look a bit different on every browser, but essentially right nefore clicking through to TopCashback to make a transaction it is recommended to visit your settings to clear your data. For example on Chrome, simply visit, "history", select "clear browsing data", and leave all check marks "checked" where it asks if you'd like to clear your cookies, cache, and history. I hope this helps :)

Best Wishes,

Dominique

Member620375555421July 26 2020, 05:38 I want the free nikes.
Where can I get them??

TopCashback Hi There,

We currently have a promotion going on with Instagrammer "Coupon Katie" where new members can get $15 cashback at Nike. I would recommend visiting her Instagram to check it out, you have to be sure to use the link she's provided :)

Best Wishes,

Dominique

ampmplus2July 19 2020, 07:44 Facebook page for topcash doesn’T do anything. There’S nothing there. Why?

TopCashback Hi There,

I'm sorry, i'm not sure what you mean. Please visit the 'TopCashbackUSA' Facebook Page. You should definitely see conent on there.

Best Wishes,

Dominique

cerendallJuly 16 2020, 00:46 How, on an iphone with current ios version, specifically do I do steps 1 & 2 listed??

TopCashback Hi There,

If you visit "settings" and then select the browser you're using there will be an option to "clear history and website data"

Best Wishes,

Dominique