Why did my purchase not track?

Whilst the vast majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

If this happens, then firstly – Don’t Panic. Please wait at least a week or two – as some transactions take a little while to be reported to us by the merchants. If at this stage, the cashback has not tracked to your account, simply complete a 'Missing Cashback Claim' – using the link below. The claim form should only take a few minutes to complete – but you will certainly need your order number as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants. The vast majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.

Related Questions

View our Useful Links to help you navigate TopCashBack

Search Help

Current Help Topics

See all Help Topics

Why choose us?

FREE to join

Over 2,000 Online Merchants

Free payout

Fair play policy

Invite your Friends and earn $5.00

TopCashback
From Electronics to Home Improvements and Cell Phones to Vacations and Clothing, we offer a wide range of over 2,000 stores that offer cashback on online purchases. At TopCashBack you will find the best rewards and money back offers. In addition, TopCashBack features Free Cashback rewards that do not require a purchase to be made; that's money for nothing! Simply register with us, select your retailer and shop as you would normally, then claim your cashback.