Why has my cashback been replaced with zero?

If this has happened then I’m afraid it means that the retailer has declined your cashback for some reason. We are not usually informed of the reason why a retailer might decline a transaction – but common reasons are as follows:

- The purchase (or part of the order) has been returned or cancelled.

- There was a problem during payment

- Although the retailer has tracked your transaction – they have decided that it didn’t qualify under their cashback terms for some reason, for example you have used a coupon code not published for use within the transaction by Top CashBack

If this has happened to you, and you genuinely can think of no reason why your cashback should have been declined, then the best thing to do is to submit a Missing Cashback Enquiry by following the relevant link below.

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TopCashback
From Electronics to Home Improvements and Cell Phones to Vacations and Clothing, we offer a wide range of over 2,000 stores that offer cashback on online purchases. At TopCashBack you will find the best rewards and money back offers. In addition, TopCashBack features Free Cashback rewards that do not require a purchase to be made; that's money for nothing! Simply register with us, select your retailer and shop as you would normally, then claim your cashback.